Hostess / Host

Description

Job Summary: A professional responsible for receiving and welcoming customers, ensuring a positive and organized initial experience, managing customer flow, and supporting the dining room team. Key Highlights: 1. Greet and seat customers in a friendly manner 2. Manage waiting lists and reservations 3. Ensure excellent customer service A professional responsible for receiving and welcoming customers, ensuring a positive and organized initial experience. Manages in-house flow, queue management, and supports the dining room team, ensuring courteous, efficient, and establishment-standard service. **Main Responsibilities:** * Greet and seat customers in a friendly manner; * Manage waiting lists and reservations; * Organize customer entry and exit flow; * Support the dining room team in table setup; * Provide information regarding the menu, estimated wait time, and operating hours; * Maintain an organized reception area; * Ensure excellent service from the moment the customer arrives. **Requirements:** * Customer service experience (preferably in bars/restaurants); * Strong communication skills and professional demeanor; * Friendliness, organization, and efficiency; * Ability to interact comfortably with the public and handle high-traffic situations; * Flexible availability, including nights, weekends, and holidays. **Preferred Qualifications:** * Prior experience as a hostess/host; * Familiarity with reservation systems; * Basic English proficiency. . Minimum Education: High School Diploma (Secondary Education) * Medical and dental assistance * 30% discount at Brewteco locations * One paid day off on birthday plus R$ 100.00 Brewcheque voucher * Partnerships with SESC * Free Pilsenzinha growler after one year of employment * On-site meals * Transportation allowance