Monitoring Operator - Barra da Tijuca/RJ

Description

Job Summary: We are seeking dedicated professionals to monitor trips in real time, identify and resolve irregularities, and ensure efficiency and quality throughout the journey. Key Highlights: 1. Monitor trips to ensure efficiency and quality. 2. Track routes in real time and resolve irregularities. 3. Maintain contact with customers, carriers, and drivers. If you enjoy challenges, pay attention to details, and want to join a dynamic team, this opportunity is for you! We are looking for dedicated professionals to monitor trips, ensuring efficiency and quality at every stage—from origin to final destination. Your primary responsibility will be to track routes in real time, identifying, analyzing, and promptly and effectively resolving any irregularities. MAIN RESPONSIBILITIES: * Handle and monitor trips via system * Maintain contact with customers, carriers, and drivers * Participate in periodic meetings with coordination/supervision to align processes with the client. * Support the logging of all anomalies identified during trips to keep the system updated on operational incidents. Preferred Qualifications: * Experience in multiskill customer service (Chat, Phone, and Email) * Proficiency in Microsoft Office (spreadsheets and document creation) * Good communication skills | Dynamic Requirements: * Availability to work on a 12x36 shift schedule (11 AM to 11 PM). * Knowledge of tracking technologies Minimum Education: High School Diploma * Health Insurance * Dental Insurance * Life Insurance * Transportation Allowance * Meal/Voucher Allowance * Wellhub * University Partnership Program