Job Summary: Manage Front Office operations at the Copacabana Palace, ensuring excellence in guest service and elevating the guest experience within a luxury environment. Key Highlights: 1. Lead Front Office operations with excellence in guest service. 2. Continuously elevate the guest experience. 3. Develop and inspire the team to achieve high performance. At Belmond, we strive to be the world’s most desired luxury travel brand—and that begins with the people who lead our operations. We are seeking a Front Office Manager for the Copacabana Palace, ranked 11th best hotel in the world and 1st in South America by The World’s 50 Best Hotels. **Daily Tasks and Responsibilities** * Lead Front Office operations (Reception, Concierge, Guest Relations & Guest Service), ensuring excellence in guest service and full compliance with Leading Quality Assurance (LQA) & Forbes luxury standards. * Continuously elevate the guest experience, guaranteeing flawless hospitality at every stage of the guest journey. * Maintain visible presence in the lobby to strengthen relationships, personalization, and guest loyalty. * Drive guest satisfaction results, with consistent focus on NPS performance and quality metrics. * Monitor operational performance and financial results, contributing to departmental profitability and efficiency. * Collaborate cross-functionally with other departments to ensure seamless operations and consistently high service delivery. * Support occupancy forecasting and revenue optimization strategies. * Ensure alignment with internal policies, governance, and brand excellence standards. * Develop and inspire the team, fostering autonomy, engagement, and high performance. * Serve as a leadership role model, representing the operation whenever required. **Requirements** * Bachelor’s degree in Hospitality Management, Tourism or Business Administration. * Minimum 5 years of experience in this role or similar positions within luxury hotels. * Experience with LQA and Forbes standards. * Strong command of cost management, profitability, and KPIs. * Leadership focused on excellence and guest experience. * Fluent English (additional languages desirable) **Benefits** * + Comprehensive health and dental insurance for direct dependents. + Transportation allowance—covering all modes: metro, bus, and train. + Pharmacy benefit program. + On-site meals. + Life insurance. + Birthday day off. + Rotating 5-day workweek with 2 days off. + Discounts at company sales points. + Based on your “length of service”, you earn complimentary stays and experiences at Belmond properties worldwide, including 50% discount on Food & Beverage. We strive to create an environment where our employees can thrive both personally and professionally. Committed to your continuous development, you will have the opportunity to learn and grow alongside some of the industry’s most talented individuals. Join us and help create unforgettable moments for our guests, communities, and each other. **This is your moment. Apply today!** https://careers.belmond.com **About Us** A timeless retreat at the heart of a bustling city. A cosmopolitan lifestyle meets old-world glamour at the Copacabana Palace. Iconic bars, Michelin-starred restaurants, and a world-class Spa await discovery within its art deco walls. Begin your professional journey in hospitality at the iconic Brazilian seaside landmark with over a century of history. **Belmond & the LVMH Family** At the Copacabana Palace, we proudly belong to LVMH and the global collection of Belmond hotels, trains, and river cruises—all delivering exceptional experiences worldwide. When you join our property, you become part of a global family of historic hotels and stunning destinations, where our employees sit at the heart of the Belmond experience.