Job Summary: The Concierge Receptionist will create personalized experiences, anticipate guest needs, and uphold excellence standards in luxury hospitality at the Copacabana Palace. Key Highlights: 1. Personalized service and creation of memorable experiences. 2. Working at the Copacabana Palace, a world-renowned luxury hotel. 3. Opportunity for growth and development in luxury hospitality. Location: Rio de Janeiro, Brazil Department: Front Office & Guest Relations Employment type: Full-time Experience: Entry level At Belmond, we strive to be the world’s most desired luxury travel brand. As a **Concierge Receptionist**, you will be an ambassador of this purpose—crafting personalized experiences that reveal the essence of the destination and perpetuate the art of travel. At the Copacabana Palace—ranked 11th best hotel in the world and 1st in South America by *The World’s 50 Best Hotels*—your talent finds the ideal setting to continuously elevate excellence standards in luxury hospitality. **Daily Tasks and Responsibilities:** * Deliver personalized service, anticipate guest needs, and create memorable experiences in accordance with Leading Quality Assurance (LQA) luxury standards. * Provide expert recommendations on restaurants, cultural attractions, events, and exclusive local experiences. * Organize and coordinate reservations, excursions, *transfers*, and external services with meticulous attention to detail and delivery excellence. * Stay constantly updated on the city’s cultural, tourism, and gastronomic calendar, serving as a destination reference. * Develop and maintain relationships with strategic partners, ensuring all referrals align with the hotel’s quality and luxury standards. * Manage special requests and personalized demands with agility, discretion, and exceptional service standards. * Deliver differentiated service to VIP and special-profile guests, ensuring confidentiality and adherence to LQA Standards. * Log and track requests in the system, ensuring efficient communication and flawless execution. * Conduct *check-in* and *check-out* processes according to hospitality and LQA excellence standards. * Support Front Desk operations, ensuring smooth arrivals and departures, and consistent in-person and telephone service. **Requirements** * Minimum 2 years’ experience in this role or a similar position. * Bachelor’s degree in Tourism or Hospitality is a plus. * Experience in luxury hospitality. * Knowledge of the city’s events, gastronomy, and entertainment venues. * Fluent English (will be tested). * Additional languages are a plus. **Benefits** - Comprehensive health and dental insurance covering dependents. - Transportation allowance—covering all modalities: metro, bus, and train. - Pharmacy benefit program. - On-site meals. - Life insurance. - Birthday day off. - Rotating 5-day workweek schedule. - Discounts at company sales outlets. - Based on your “length of service,” you earn complimentary stays and experiences at Belmond properties worldwide, including 50% discount on Food & Beverage. We strive to create an environment where our colleagues can thrive both personally and professionally. Committed to your continuous development, you’ll have the opportunity to learn and grow alongside some of the industry’s most talented individuals. Join us and help create unforgettable moments for our guests, communities, and each other. **This is your moment. Apply today!** https://careers.belmond.com **About Us** A timeless retreat at the heart of a bustling city. A cosmopolitan lifestyle meets old-world glamour at the Copacabana Palace. Iconic bars, Michelin-starred restaurants, and a spa await discovery within its Art Deco walls. Begin your professional journey in hospitality at Brazil’s iconic beachfront landmark—over a century in the making. **Belmond & the LVMH Family** At the Copacabana Palace, we proudly belong to LVMH and the global collection of Belmond hotels, trains, and river cruises—all creating exceptional experiences worldwide. When you join our property, you become part of a global family of historic hotels and stunning destinations, where our colleagues sit at the heart of the Belmond experience.