Job Summary: We are seeking a professional to provide customer service with an emphasis on welcoming, excellence, and appreciation of human-centered service, fostering an environment of mutual learning and continuous development. Key Highlights: 1. Human-centered service focused on excellence and quality. 2. An environment for knowledge exchange and interdependence among teams. 3. Pursuit of social awareness regarding diversity and inclusion. **Job Details** -------------------- **What are the challenges of the department and role:** This person will be responsible for providing customer service for Grupo Fleury. We seek someone who welcomes, listens to, and understands customers' needs, focusing on preserving human-centered service without compromising the quality and excellence we highly value. Before applying, please ensure you meet the requirements and align with our purpose. **Our essence inspires our daily work; therefore, we seek passionate individuals who:** * Foster an environment of knowledge exchange, sharing experiences and enabling interdependence among teams; * Are in constant motion, investing in self-development and acting as facilitators for others' growth; * Pursue social awareness of diversity and inclusion, cooperating to build a collaborative environment; * Identify and anticipate customers' needs, promptly acting to deliver appropriate and personalized solutions; * Plan and execute work with excellence to achieve expected results, with a vision of innovation and agility; * Generate and implement new ideas, constantly seeking improvements to experiment with new approaches and adapt to market changes. **Job Information:** Work Model: On-site Working Hours: 220 hours/month Work Schedule: Monday\-12:00 \- 21:00; Tuesday\-12:00 \- 21:00; Wednesday\-12:00 \- 21:00; Thursday\-12:00 \- 21:00; Friday\-Day off; Saturday\-11:00 \- 17:15; Sunday\-07:00 \- 13:15\. Location: Labsa\+ Otávio Carneiro. **We care for you at every stage of your journey!** **Health and Well-being:** * Medical and dental assistance for you and your family; * On-site clinic or telemedicine services; * Specialized care pathways: pregnancy, adoption, obesity, oncology, among others; * Access to the OrienteMe platform for therapy sessions and nutritional guidance; * Extended maternity and paternity leave; * Access to Wellhub for sports activities and quality-of-life improvement. **Protection and Stability:** * Private pension plan; * Profit-sharing program; * Life insurance. **Everyday Convenience:** * Food allowance; * Meal voucher; * Transportation voucher; * Childcare allowance; * Discount club offering deals with stores, pharmacies, travel agencies, beauty services, culture, leisure, and other services. **Development and Education:** * E-learning platform; * Educational partnerships offering discounts on courses and institutions. **Here, care goes beyond benefits — it is present at every moment of your journey.** We promote an inclusive culture focused on equity and valuing differences. Our job openings are open to all groups, and, symbolizing our intentionality, we offer affirmative opportunities. Our commitment goes beyond compliance with legislation promoting diversity and inclusion. We actively work to broaden representation across race, ethnicity, gender, generations, people with disabilities, and LGBTQIAPN\+, as well as strengthening representation of Black women, Indigenous women, and female heads of household. To learn more about Grupo Fleury, visit: https://carreiras.grupofleury.com.br/ Grupo Fleury states that participation in its selection processes is free of charge, and no third-party company is authorized to charge fees for applications, training, educational materials, or any other related expenses. **Requirements** -------------- ### **Minimum Education Level** **Completed High School (Secondary Education)**### **Other Requirements**
João Silva
Indeed · HR
João Silva
Indeed · HR
