Receptive Telemarketing Operator

Description

Provide humanized and solution-oriented service to beneficiaries, providers, and partners of the health plan operator via phone, chat, or e\-mail; Clarify doubts regarding coverage, accredited network, authorizations, and administrative processes; Open and track service protocols; Record all contacts and requests in internal systems, ensuring information traceability; Support beneficiaries in urgent situations and provide appropriate referrals, in accordance with ANS regulations and company policies; Contribute to continuous improvement of service processes by identifying opportunities and best practices; Comply with quality standards, ethics, and confidentiality as stipulated in the Code of Conduct and the LGPD. Requirements Completed high school education (currently pursuing higher education is a plus); Previous experience in customer service, contact center, or relationship center within the healthcare sector (health plan operator, clinic, hospital, laboratory, or insurance broker); Strong verbal and written communication skills; Basic computer literacy and typing proficiency; Empathetic, patient, and collaborative disposition; Desirable: familiarity with supplementary health terminology and processes, such as authorizations, TISS forms, and accredited networks. Desirable Differentiators Experience working for a health plan operator or benefits administrator; Experience with hospital management systems or health plan operator systems (e.g., TASY, MV, Medtrix, Benner, among others); Courses focused on humanized service, service quality, or LGPD. What We Value ? Ethics and empathy in interpersonal interactions ? Teamwork and mutual respect ? Continuous pursuit of learning and improvement ?️ Clear and welcoming communication