Junior Solutions Analyst (Implementation)

Description

Job Summary: As an Implementation Analyst, you will be responsible for understanding legal workflows, configuring software, training clients, and ensuring a personalized experience with the solution. Key Highlights: 1. Transform customer experience with innovative legal solutions. 2. Engage in direct and continuous interaction, ensuring a personalized experience. 3. An inspiring work environment and opportunities for growth. Want to join a team that transforms our customers' experience? Then this opportunity is for you! As an **Implementation Analyst**, you will be responsible for understanding the routines of law firms and legal departments, translating processes into solutions, configuring our software, and ensuring everything functions perfectly. Additionally, you will conduct training sessions and support clients during their initial adoption phase, creating a unique and personalized experience. ✨ **Main Responsibilities:** * Understand law firm and legal department routines to identify needs; * Document processes and validate information with the client; * Configure the software according to identified requirements; * Demonstrate the solution functioning as designed; * Conduct training to qualify the client's staff; * Monitor system usage during the weeks following implementation; * Maintain direct and continuous contact with the client, ensuring a personalized experience; * Conduct in-person training and follow-up sessions when necessary. **Behavioral Profile:** * **Active listening:** Ability to attentively listen to the client and understand their needs. * **Clear communication:** Express ideas objectively and structurally, ensuring comprehension. * **Proactivity:** Energy and willingness to execute tasks promptly and with quality. * **Empathy:** Understand the client’s perspective and create a positive experience. * **Organization:** Manage implementation process stages accurately. * **Flexibility:** Adapt to different client profiles and situations. * **Interpersonal skills:** Build trust and maintain close, positive contact. Requirements: **Education:** Bachelor's degree in **Law.** **Desirable Qualifications:** * Experience across various practice areas of law firms; * Microsoft Office, basic to intermediate level; * Familiarity with the **Bizagi** system. Benefits In addition to an inspiring work environment and opportunities for growth, eLaw Tecnologia offers the following benefits: ✨ VR/VA – Flash Benefits Transportation Allowance (VT) Bradesco Health Plan Amil Dental Plan Childcare Assistance Total Pass – Benefit for gyms and wellness If you are ready to excel as a Junior Solutions Analyst in an innovative and continuously evolving company, join us at eLaw Tecnologia!