Administrative Assistant | Customer Service

Description

Job Summary: Provide customer service via phone and WhatsApp, delivering information and guidance regarding services, appointments, and exams, while supporting administrative routines. Key Highlights: 1. Dynamic environment that innovates to simplify 2. Focus on welcoming, excellence, and care 3. Commitment to diversity and inclusion We are Dasa, Brazil's largest integrated healthcare network. We are passionate about people and achieve the best results with good people who work together. In our corporate area, you will find a dynamic environment that innovates to simplify — a place of learning and opportunity for transformation. We aim to transform global healthcare and seek talents who care for and welcome one another, believing collectively that being Dasa means being the person who transforms the future of healthcare. Do you identify with this? Then \#VemSerDasa. **Diversity matters to us!** We recognize that diversity expands innovation in workplaces, but above all, we are certain that we are part of this transformation. We promote dignity and respect for all individuals, enabling them to feel safe being their authentic selves. Our opportunities are open to everyone who believes in transforming the future of healthcare. We encourage applications from all who recognize the importance of building an environment free from prejudice, harassment, and discrimination — because being part of this transformation means \#VemSerDasa. Together, we always deliver our best. **\#VemPraDasa \#DasaLovers \#VemSerDasa** **Important:** We do not charge any fees during our selection processes. **Responsibilities and Duties** About the position: * Provide customer service via phone and WhatsApp, ensuring clarity, courtesy, and resolution; * Deliver information and guidance regarding services, appointments, and exams; * Record customer interactions and service activities in the system; * Support departmental administrative routines. **Requirements and Qualifications** To transform healthcare, you need: * Strong verbal and written communication skills; * Experience with telephone and WhatsApp customer service; * Proficiency in Microsoft Office (Word, Excel, Outlook); * Organizational skills and attention to detail. **Additional Information** By caring for our people, we become the healthcare that people desire and the world needs — check out our benefits: * Nutrition support: Meal Voucher/Food Voucher or On-site Cafeteria (depending on location); * Health support: Health Insurance and Life Insurance; * Professional development: Dasa University, Development & Career Cycle, Technology/PMAX Academies, and the Crescer Program within Dasa; * Others: Transportation Voucher and Performance-Based Bonus (PPR). Only Dasa offers — a Health Program built on 5 pillars: * Spiritual: yoga; * Physical: TotalPass, primary care clinic, discounts on exams and vaccines; * Intellectual: Dasa University; * Relational: UAU Benefits Club and SESC benefits; * Emotional: Telepsychology. * Benefits may vary by region and brand. Important: You are applying to our talent pool for positions across Brazil, in locations where Dasa operates (Northeast, Central-West, Southeast, and South regions of Brazil). Therefore, please note that as soon as a vacancy matching your profile becomes available, we will contact you. Meanwhile, keep your information updated and complete all online assessment stages so we can learn more about you. Our passion for caring for people and delivering the best experience to our customers drives us forward. Have you ever considered joining Latin America’s largest laboratory network and contributing to transforming the future of healthcare? Here, we constantly pursue innovative solutions for disease detection and prevention, focusing on welcoming, quality excellence, and care. We are a reference in technology and innovation, offering a comprehensive portfolio of tests and services that enables us to care for over 20 million patients annually. Join our purpose and experience daily what it means to transform healthcare with excellence, empathy, and commitment. **Being Dasa means being yourself** We believe diversity drives innovation and, above all, is essential to building a fairer, more inclusive, and transformative environment. We value respect, creating a space where everyone feels safe to be their authentic self. Therefore, our opportunities are open to anyone who identifies with our purpose of transforming the future of healthcare. To access more opportunities, visit: dasa.com.br/carreira **\#VemSerDasa** **Important:** We do not charge any fees during our selection processes.