We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even though we are remote, we are united. We hold ceremonies to stay closer, share knowledge, and keep up with company news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **everyone is welcome here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients' businesses through innovative and sustainable solutions. Are you ready to join us on this journey? **Responsibilities and duties** **What are we looking for?** A professional committed to supporting departmental demands, capable of managing assets and hardware, software, and telephony control systems. **Your day-to-day responsibilities will include:** * Performing the following activities: * Analyzing and validating documents; * Tracking document flows, such as invoices; * Registering and controlling equipment, including inventory inflow and outflow; * Analyzing and controlling processes; * Interfacing with support teams; * Possessing knowledge of asset management methodologies, methods, and processes; * Defining and establishing asset management processes, including budgeting, planning, structure, methodologies, resources, and operations; * Managing the telephony management system; * Using Microsoft Office tools at an advanced level; * Using ITIL-based tools for SLA-bound incident management; * Supporting contract management; * Analyzing proposals for new techniques and solutions to enable continuous improvement; * Contributing to internal project execution, identifying gaps with leadership and supporting them; * Contributing to the analysis and feasibility assessment of emerging trends. * Managing company assets, including equipment inflow/outflow, inventory, quarantine, and disposal; * Managing equipment disposal processes, contacting and researching top market companies for disposal; * Creating Excel reports using pivot tables and VLOOKUP; * Managing hardware, computer software, and telephony (smartphones, SIM cards, phone lines); * Using IT Asset Management (ITAM) systems; * Using SLA-bound incident management systems; * Regularly organizing inventory, cabinets, and shelves; * Managing printer supplies and spare parts; * Sending equipment to authorized service centers and tracking shipments; analyzing quotations; * Escalating supplier issues and monitoring resolution progress; * Diagnosing, updating, resolving, and tracking incidents assigned to the team; * Supporting partner teams; * Troubleshooting peripherals and hardware; * Knowledge of Agile methodologies; * Knowledge of continuous improvement (PDCA); * Knowledge of the 5S methodology; **Requirements and qualifications** * Advanced Microsoft Office proficiency; * SLA-bound incident management tool based on ITIL; * Telephony system management; * Software license management; * Hardware knowledge; * Controlling equipment inflow and outflow in inventory; **Preferred qualifications:** * Completed or ongoing undergraduate degree; * Advanced Office knowledge, including Excel VLOOKUP and pivot tables, formulas, and chart creation; * Experience in asset management; * ITIL certification; **Working hours:** * ****Monday to Friday, from 09:00 to 18:00, onsite in Rio de Janeiro \- RJ. **NOTE:** Hey! Even if you don’t meet all the job requirements, we still invite you to apply — okay? We’ll carefully review your profile considering all your qualifications. **Additional information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth**; * **Performance evaluations** and **feedback**, aimed at continuously developing our people; * **Meal and/or food allowance**, for grocery purchases and meals; * **Medical and dental assistance**, ensuring you and your family’s health is covered; * **Pharmacy partnership**, offering discounts on medications; * **Childcare allowance**, per current policy; * **Gym partnership**, encouraging regular physical activity; * **SESC partnership**, providing varied cultural and leisure programming; * **Study partnerships**, covering language learning, technology, and online course platforms; * **Payroll-deductible loans**, with attractive interest rates \+ financial education program; * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and more; * **Employee referral program**, with opportunities for rewards and bonuses; * **Group life insurance**; Here, stories never run short! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage and learning more about us, falling in love with what we do, exploring our open positions, and joining this ever-growing team?
João Silva
Indeed · HR
João Silva
Indeed · HR
