Service Specialist - Engineering Solutions

Description

Summary: This role involves owning the resolution of post-sales technical customer issues, working with business units, and handling simple project processes for targeted clients. Highlights: 1. Owns resolution of post-sales technical customer issues (Level 1,2,3 support) 2. Works with business units to collect or give technical information 3. Handles simple project processes with detailed guidelines **Responsibilities, authorities and accountabilities** * Own the resolution of post\-sales technical customer issues. Level 1,2,3 Technical Support – Resolves post sales Technical Issues. As the technical depth required to resolve an issue increases, the “level” of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets. * Works together with people from the business unit. Contacts are under guidance and/or geared towards collecting or giving technical information. * Handles simple project processes. There are detailed guidelines for production and/or simple human interfaces requiring little technical knowledge. A framework of conditions is set. * Handles targeted clients. Contracts are predefined and a framework of conditions is set and followed. **Required Qualifications** * Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 1 year of experience in Services). **Desired Characteristics** * Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability to work independently. Strong problem solving skills. **About Us:** We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet. **Join Us:** Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward. Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.