Customer Service Assistant

Description

Job Summary: The Customer Service Assistant operationalizes and monitors customer service activities, ensures document compliance, and controls administrative and financial processes. Key Highlights: 1. Operationalize and monitor customer service activities 2. Ensure document compliance and resolution of pending items 3. Conduct critical monitoring of administrative processes **Customer Service Assistant** *Permits, technical projects, and events · Rio de Janeiro* **About the Position** * Indicate salary expectation * CLT employment contract * Meal allowance / Food allowance * Transportation allowance * Wellhub * Hybrid work schedule: 2 days remote, 3 days onsite **Your Responsibilities** * Operationalize and monitor customer service activities * Ensure document compliance and resolution of pending items with competent authorities * Prepare reports, forms, and control and management spreadsheets for the area * Conduct critical monitoring of administrative processes * Financially manage service providers * Monitor changes in legislation relevant to the services provided * Represent clients in meetings requested by public agencies * Provide customer and supplier support **Education and Requirements** Preferred: Completed bachelor’s degree in Business Administration, Law, or related fields Mandatory: Proficiency in Microsoft Office Suite — Excel and Word Mandatory: Experience in customer service and licensing Preferred: Knowledge of administrative and event-related legislation Compensation: R$2\.500,00 \- R$2\.800,00 per month Benefits: * Food allowance * Meal allowance * Transportation allowance Work Location: Hybrid remote work for Rio de Janeiro, RJ