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Job Summary: The professional will provide customer service in the field, performing customer registration verification and updates, needs assessment, billing issuance, as well as water supply cutoff and reconnection services. Key Highlights: 1. Customer service and direct client relationship in the field 2. Provision of essential basic sanitation services 3. Opportunity to impact the lives of millions of people We were founded in 2017 with the purpose of **Being the Best Sanitation Company FOR Brazil.** Today, we operate in multiple municipalities and Brazilian states, aiming to contribute toward nationwide universalization of water and sewage services. Our business model is based on concessions and public-private partnerships (PPPs). We are one of the leading sanitation companies in the country, serving communities of all sizes and providing services to millions of people. Innovation, sustainability, value creation, and a strong focus on customer satisfaction are integral parts of our organizational culture. Join us in driving this transformation! **Work Location:** Rio de Janeiro, RJ (Iguá Rio de Janeiro S.A.) **Responsibilities and Duties** * Verify and update customer registrations in the field using the system; * Assess customer needs, clarify doubts, resolve issues, ensure proper customer guidance, and support business continuity; * Issue and deliver water consumption bills; * Be responsible for maintaining and returning the reading equipment to the department supervisor; * Perform tape cutoff (notification of water supply interruption) and curb-stop cutoff (water supply interruption – application of seal), at required locations, complying with Service Orders (SO); * Perform curb-stop reconnection and new connections, meeting customer needs; * Conduct meter reading reviews (verification of meter readings), ensuring accurate information and numbers; * Conduct self-consumption inspections; * Drive company vehicles when external service is required, observing traffic safety rules and regulations; * Perform general curb-stop services, including seal installation as needed for connection regularization; * Comply with internal policies related to quality, environment, compliance, occupational health and safety, among others, to support continuous improvement. **Requirements and Qualifications** **Requirements and Qualifications:** * Completed high school education; * Valid and permanent Category B driver's license (CNH) preferred. Proficiency in Microsoft Office suite; collaborative and organized profile. At Iguá Saneamento, we value diversity in all contexts and strive to foster an ethical and inclusive culture. As a company and team, we pursue equity and respect all forms of diversity (gender, disability – PCD, LGBTQIAPN+, ethnic-racial background, beliefs, and generations). Join us in driving this change—we believe in the power of every individual to create transformation! **Additional Information** **Our Benefits** --------------------- **Here, we care for our people throughout every stage of their journey as employees. Learn what we offer:** ------------------------------------------------------------------------------------------------------------------- **Health, Well-being and Quality of Life** ----------------------------------------- * Health insurance plan extendable to dependents * Dental insurance plan extendable to dependents * Telemedicine service * Emotional Health Program with free psychological counseling * Annual flu vaccination at no cost to employees * Preventive health and chronic disease management programs, promoting healthy habits * Access to a network of accredited facilities, including gyms and studios (TotalPass) * Partnership and discount network for products and services * Internal quality-of-life programs: Mente Leve (emotional health), Convivendo (support for employees with chronic conditions), Enxuga (healthy habit promotion), and Melhor Maternidade (support for pregnant employees and dependents, and children up to 2 years old) * Life insurance **Family and Personal Support** --------------------------- * Extended maternity leave (180 days) and paternity leave (20 days) **Food** --------------- * Meal allowance * Cafeteria or meal voucher (depending on operational setup) * Special Christmas voucher (in gift basket or food/meal card format, depending on unit) **Mobility** -------------- * Transportation allowance or parking (subject to internal policy and job location) **Financial Incentives** -------------------------- * Market-competitive salary * PLR – Profit Sharing Program * Payroll-deductible loans **Development and Career** ------------------------------ * Corporate University with learning paths * Targeted mentoring programs * *Benefits may vary by unit, position, or employment regime, subject to eligibility criteria; further details will be provided.* #### **In 2017, we were born with a purpose: to be the BEST sanitation company FOR Brazil.** Since then, we have become one of the leading companies in the sector in the country, operating in six Brazilian states (Alagoas, Mato Grosso, São Paulo, Paraná, Rio de Janeiro, and Sergipe), benefiting millions of people through our concessions and public-private partnerships. We commit to improving quality of life and public health by delivering high-quality treated water and comprehensive sewage collection, conveyance, and treatment services. In 2024, we were recognized for the 8th consecutive year as a Great Place to Work® (GPTW) by the Great Place to Work® consultancy. More than just a business activity, we view the universalization of basic sanitation as a large-scale commitment—to life, to people, to the environment, to partners, and to Brazil’s sustainable development. Our identity is defined by an innovative DNA that fosters a welcoming, respectful, and highly educational environment—creating significant societal impact. Valuing and respecting differences is embedded in our company to promote an ethical and inclusive culture at all times, and to ensure a psychologically safe workplace for women, people with disabilities, Black individuals, LGBTQIA+ people, regardless of beliefs, age, or any other social or identity marker. We pursue equity and respect across our teams—so join us in driving this change. We believe in the strength of every individual to generate transformation! We already have over **2\.500 employees**, and we are expanding rapidly with even greater prospects ahead! Have you ever wondered about your purpose—and what story you want to write for your life and career? Have you always dreamed of playing a leading role in your career and impacting thousands of lives? You can be part of it! **\#JoinIguá** Let’s build a better future—together, Iguá Saneamento.
