CRM Analyst II

Description

Job Summary: You will be responsible for CRM project management, building automations, and monitoring communication performance metrics, working in an analytical and dynamic environment. Key Highlights: 1. Accelerate company growth in a scalable way 2. Focus on generating real business impact 3. A highly analytical and dynamic environment The Growth team at Beep Saúde is responsible for accelerating the company's growth in a scalable manner, combining acquisition, retention, CRM, paid media, data, and product. We operate in a highly analytical and dynamic environment, focused on delivering real business impact through experimentation, automation, and continuous optimization of the customer journey. **Responsibilities and Duties** **Your mission will be:** * Manage CRM-related projects, including database mapping and integration, customer analytics, campaign strategy, and implementation; * Build automations such as drip campaigns, data-updating automations, and interaction flows (customer journeys); * Propose and validate content, frequency, and channel testing; * Monitor communication performance metrics. **Requirements and Qualifications** **To join this challenge and become a Beeper, you must have:** * Completed undergraduate degree in Engineering or Statistics; * Solid CRM experience (App push notifications, Email, WhatsApp, SMS); * Advanced Excel skills; * Advanced English (reading and writing). Nice-to-Haves: * Programming language knowledge (Python/R or SQL); * Experience with Paid Media (Google, Facebook, LinkedIn Ads, etc.), SEO, and CRO. **Additional Information** **Benefits for Beepers:** * Health and dental insurance for you and your dependents — Sulamérica; * Pharmacy Benefit: up to 40% discount on medications; * Meal package: VA/VR/Daily snacks/Refreshment stations throughout the day; * Physical and mental wellness: GymPass / Total Pass / Life Insurance / Beep Zen space; * Professional development: discounts at partner educational institutions; * Flexible working hours; * Transportation allowance; * Weekly happy hour; * Additionally, our headquarters features a balcony overlooking one of the city’s most famous postcard views for our Beepers to enjoy. **Work Schedule:** Monday to Friday, 10:00 AM–7:00 PM — Total monthly workload: 200 hours **Location:** Botafogo \- RJ *Feel at ease submitting your information for this position. Beep complies with LGPD — Brazil’s General Data Protection Law (Federal Law No. 13.709/2018), which entered partial effect in August 2020; therefore, we guarantee responsible use of your data solely for our selection process, including candidate registration and tracking.* Brazil’s largest home healthcare company — every day, we bring technology and human care to people. Since 2016, we’ve fulfilled our purpose of delivering the best healthcare service experiences across Brazil, simplifying care and setting the standard for patient-centered service. With Beep, you can quickly and easily schedule exams and vaccinations via our app, and on your scheduled date and time, our team comes directly to you. Beep has already delighted over 2 million households — a milestone reflecting the trust of thousands of customers and our commitment to becoming the benchmark in family healthcare services in Brazil. **Badge – Company That Provides Feedback** We received the Gupy award — **Company That Provides Feedback**. This award recognizes companies providing feedback to at least 90% of candidates. It reaffirms that Beep is a transparency leader, delivering an outstanding experience to all our candidates. Let’s revolutionize Brazil’s healthcare sector together — it will be an incredible and transformative journey!