Administrative Assistant (Customer Service)

Description

Job Summary: An organized, proactive professional with strong communication skills for customer service, demand management, and conflict resolution, aiming to improve processes. Key Highlights: 1. Multichannel customer service and customer relationship management 2. Focus on problem resolution and continuous process improvement 3. Collaboration with Commercial, Logistics, and Finance departments We are seeking an organized, proactive professional with strong communication skills to join our team. **Main Responsibilities:** * Provide customer service via phone, email, WhatsApp, and other communication channels. * Register, track, and resolve complaints, suggestions, inquiries, and compliments. * Provide information regarding products, services, orders, returns, damages, and company processes. * Open, track, and close customer service protocols. * Route requests to responsible departments and monitor their resolution within established deadlines. * Ensure compliance with response and resolution timeframes for requests. * Maintain up-to-date customer service history records. * Identify opportunities for internal process improvement based on customer feedback. * Mediate conflicts, seeking solutions that preserve customer relationships. * Maintain clear, courteous, and professional communication in all interactions. * Comply with company policies, regulations, and internal procedures. * Collaborate with Commercial, Logistics, and Finance departments to ensure request resolution. **Desired Competencies:** * Excellent verbal and written communication skills. * Empathy and courtesy. * Organization and priority management. * Negotiation and conflict resolution skills. * Proactivity. * Agility in decision-making. * Teamwork. * Customer and results orientation. Compensation: R$1\.977,61 per month Benefits: * Medical assistance * Dental assistance * Meal allowance * Transportation allowance Education: * Completed high school (Mandatory) Work Location: On-site