Job Summary: Professional to lead and develop the customer service team, monitor KPIs, implement improvements, and ensure adherence to service guidelines. Key Highlights: 1. Lead, develop, and engage the customer service team 2. Monitor KPIs and implement continuous improvements in customer service processes 3. Handle complex cases and crisis management Furniture and mattress store seeks a Customer Service Supervisor in Rio de Janeiro (Penha). **Responsibilities:** Lead, develop, and engage the customer service team. Monitor service KPIs such as response time, resolution rate, and NPS. Implement continuous improvements in customer service processes and handle complex cases and crisis management. Ensure compliance with service guidelines, collaborating closely with Logistics, Sales, and Quality departments. Develop training programs and upskill the team, staying updated on customer experience trends and innovations. Previous experience as a Customer Service Coordinator, Customer Service Manager, Customer Service Analyst, or Customer Service Team Leader may indicate alignment with some of the responsibilities of this position. Bachelor's degree in progress. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Employee discounts * On-site meals * Transportation allowance * Medical plan * Dental plan * SESC membership **Additional Information:** * Employment type: Full-time, on-site. * Schedule: Full-time * Working hours: Monday to Friday, from 08:00 to 17:30. Saturday, from 08:00 to 12:00. Monday to Friday, from 08:30 to 18:00.
João Silva
Indeed · HR
João Silva
Indeed · HR
