Infrastructure Analyst

Description

Job Summary: Infrastructure and support professional responsible for managing Wi-Fi, monitoring services and network, handling incidents, and administering operating systems and infrastructure. Key Highlights: 1. Wi-Fi management, service and network monitoring. 2. Windows Server, Linux, and Active Directory administration. 3. Support for implementation/migration projects and documentation of procedures. * Configuration, deployment, and management of Wi\-Fi on TP-Link Omada and Ubiquiti equipment. * Monitoring of services, servers, and network (e.g., Zabbix/Grafana) and responding to alerts. * Handling incidents and requests via Service Desk (ITSM Helix), meeting SLA requirements. * Administration of Windows Server and Linux fundamentals (users, permissions, services, logs). * Active Directory (accounts, groups, basic GPOs). * Basic networking: Structured cabling, TCP/IP, VLAN, DHCP, DNS, VPN, Wi\-Fi; connectivity checks and troubleshooting. * Backup \& Restore (Windows File Server and TrueNAS) and verification of routines. * Virtualization (VMware/Hyper\-V/Proxmox): VM creation/adjustment, snapshots, and templates. * Patching (WSUS/apt/yum) and asset inventory/CMDB. Documenting procedures (runbooks) and contributing to simple automations (scripts). * Supporting implementation/migration projects (network, servers, cloud) and contingency testing. Requirements: * Technical or undergraduate degree in progress in IT (Networking, Information Systems, Computer Science/Engineering, etc.). * 0–2 years of experience in support/infrastructure. * Solid foundational knowledge of Operating Systems (Windows/Linux), Networking, and Wi\-Fi. * Technical English for reading manuals and troubleshooting. * Strong communication skills, organization, and user/business-oriented service focus. Preferred Qualifications: * Experience with Zabbix and Grafana. * Knowledge of pfSense/Firewall, WSUS, Veeam, VMware/Hyper\-V. * Familiarity with cloud (AZ\-900, AWS Cloud Practitioner) and ITIL v4 Foundation. Scripting (PowerShell/Bash). Benefits: * Multi-benefit card; Meal/food allowance of R$45.00 per day (no deduction); Mobility allowance up to R$35.00 (no deduction; may be deducted per legislation); * Education assistance; * Totalpass; * Vittude (online therapy with 40% discount); * Christmas bonus; * Performance-based bonus; * Bradesco Health and Dental Plan; * Birthday day off; * Life insurance.