Job Summary: We are seeking a Relationship and Sales Assistant to provide welcoming service, support, engagement, and sales — serving as the first point of contact for customers. Key Highlights: 1. Welcoming and efficient service to customers and students 2. End-to-end sales cycle involvement: pre-sales, sales, and post-sales 3. Teamwork and participation in continuous process improvement Cultura Inglesa is for everyone! **All our positions are affirmative actions for inclusion and diversity, and we eagerly await your application!** Cultura Inglesa is an innovative company that dreams of positioning Brazil on the global stage through education, empowering increasingly confident and fluent English speakers. We are a cultural exchange center that uses theater, music, dance, and all forms of art as teaching tools. We are a benchmark in English language instruction, with over 89 years of excellence in this field. We offer comprehensive technological development and teaching material resources. We adopt an entrepreneurial mindset, constantly enhancing our products and services, and pioneer innovative teaching methodologies — because we believe in innovation within education. Do you enjoy communicating, have a passion for helping people, and are interested in education? We’re looking for a **Relationship and Sales Assistant** to join our team! Here, you’ll be the first point of contact for our students and their guardians, delivering welcoming service, sales, support, and engagement throughout every stage of the customer relationship. **Responsibilities and Duties** **Responsibilities** * Provide welcoming and efficient service to customers and students, either in person or via digital channels. * Clarify inquiries regarding courses, products, and services offered by Cultura Inglesa. * Engage in the full sales cycle: **pre\-sales, sales, and post\-sales**, ensuring a complete customer experience. * Organize and support the execution of **cultural events and official exams**, such as Cambridge and Proficiency exams. * Conduct **follow\-ups** with customers, track complaints, and assess satisfaction levels. * Support student enrollment and withdrawal processes, observe behaviors, and report situations to leadership. * Update and organize databases of active and inactive customers. * Identify complaint patterns to support service improvements. * Collaborate with teachers, coordinators, and other staff members. * Participate in training sessions and contribute to continuous process improvement. * Comply with internal policies, information security standards, and data protection regulations. **Requirements and Qualifications** **Requirements:** * Completed high school education. * Excellent verbal and written communication skills. * Ability to work in **sales and customer service**. * Organizational skills, attention to detail, and proactivity. * Empathetic, courteous, and enthusiastic profile. **Preferred Qualifications** * Familiarity with Google tools (Drive, Calendar, Forms, etc.). * Experience in customer service within educational institutions. * Basic English proficiency will be considered a plus. **Additional Information** Schedule: Monday to Thursday: 11:00 AM – 8:00 PM; Friday: 9:00 AM – 6:00 PM; Alternate Saturdays **What We Offer:** * A dynamic and collaborative environment that values professional development. * Growth opportunities within an institution committed to educational excellence. * Health insurance * Dental insurance * Transportation allowance * Life insurance * Study scholarships * TotalPass (health and wellness plan) * SESC partnership * Birthday day off * Meal allowance or food voucher, per current policy If you possess the energy, passion, and dedication we seek, we’d love to meet you! Please submit your resume and join Cultura Inglesa! Cultura Inglesa is one of the most awarded language learning brands in the market. With over 90 years of history, we operate across more than 100 units in 8 Brazilian states and the Federal District. We offer both in-person and live online classes, combining quality education with social initiatives, technology, and innovation.
João Silva
Indeed · HR
João Silva
Indeed · HR
