Job Summary: This internship offers practical learning in institutional customer service with a focus on educational collections, information organization, and delinquency process monitoring. Key Highlights: 1. Practical learning in educational collections and B2B relationship management. 2. Development of institutional communication and multichannel customer service. 3. Experience in information organization and operational routines. **Internship Objective** Support the Operations team in institutional customer service routines with a focus on **educational collections**, providing the intern with hands-on learning in relationships with **educational institutions**, information organization, multichannel customer service, and delinquency process monitoring—always under guidance and supervision. **Key Responsibilities** * Support the **registration, verification, and updating of institutional client data from the education sector** in internal systems; * Assist with **first-level triage customer service** via WhatsApp, e\-mail, and telephone, focusing on educational collections, providing initial guidance regarding financial arrears and routing requests according to defined workflows; * Provide support for **follow-up and confirmation calls regarding registration and financial data**, always under supervision by the responsible team; * Contribute to **institutional collection follow\-ups**, organizing notices and recording all interactions; **Requirements** * Currently enrolled in an undergraduate program (e.g., Business Administration, Human Resource Management, Business Process Management, Pedagogy, or related fields); * Availability to intern during hours compatible with academic schedule. **Competencies Developed During the Internship** * Institutional communication and multichannel customer service; * Information organization and management; * Fundamentals of **educational collections and B2B relationship management**; * Exposure to customer service metrics and operational routines. **Expected Behavioral Profile** * Organization and attention to detail; * Proactivity and eagerness to learn; * Strong verbal and written communication skills; * Ethical and professional conduct when interacting with institutional clients. **Preferred Qualifications** * Prior experience (academic or extracurricular) in public service, administrative roles, or educational environments; * Familiarity with digital channels (WhatsApp, e\-mail).
João Silva
Indeed · HR
João Silva
Indeed · HR
