Telephone Operator

Description

Job Summary: The professional will handle appointments, communicate cancellations, organize calendars, and provide friendly and efficient telephone service to patients and colleagues. Key Highlights: 1. Friendly, clear, and efficient telephone service 2. Collaboration to optimize appointment scheduling and service workflows 3. Guarantee of proper calendar filling and organization AMEP Saúde is a health insurance provider under the AMEP GROUP, with over 20 years of experience dedicated to excellence in outpatient medical care in Rio de Janeiro. Currently, its Own Network comprises 5 outpatient medical units, with over 300 physicians across more than 25 outpatient and surgical specialties. In recent years, the AMEP GROUP has positioned itself in the healthcare market as a solid company continuously expanding and modernizing its medical and therapeutic service infrastructure. Our goal is to deliver high-quality, efficient treatment with guaranteed resolution and customer and commercial partner satisfaction. Our vision is to provide humane and professional care in a welcoming and modern environment. Shall we do this together? Responsibilities: * Schedule consultations and procedures according to physician calendar availability. * Make proactive calls to communicate cancellations and perform rescheduling. * Ensure accurate calendar filling and organization, adhering to internal guidelines and workflows. * Provide friendly, clear, and efficient telephone service to patients and colleagues. * Maintain up-to-date records of interactions in the system. * Collaborate with the team to optimize appointment scheduling and service workflows. Requirements for this position: * Completed high school education * Proven experience in scheduling consultations and procedures * Experience in customer service and sales will be considered an advantage * Basic computer skills (scheduling systems, spreadsheets) * Agility and attention to detail when entering information * Meal Allowance / Food Voucher: BRL 15.00 per business day * Transportation Voucher * AMEP Outpatient Health Plan * SESC benefits * Partnership with university networks Work Location: Freguesia Working Hours: Monday to Saturday: 12:00 PM – 6:00 PM Minimum Education Level: High School (Secondary Education)