Operational Support Analyst N1

Description

Job Summary: We are looking for professionals to manage technical environments, provide consulting, handle incidents and requests, and implement new technical environments. Key Highlights: 1. Technical management and consulting of IT environments 2. Incident handling and implementation of improvements 3. Work in compliance with best ITIL practices **Overview** --------------- We are seeking professionals to perform technical environment management, technical consulting, incident and request handling, and implementation of new environments within the professional's technical area of operation. Remote position **Shift: 6x1 — 6 hours per day** **Responsibilities and Duties** ----------------------------------- * Proactively monitor clients' transactional environments, addressing deviations in hardware, software, and application behavior within your scope of responsibility and working toward stabilization. * Handle incident records. * Identify, plan, and implement improvements in environments. * Record environment management activities. * Perform environment acceptance. * Conduct contingency testing to ensure functionality under real-world conditions. * Execute proactive checklists to identify potential future issues in environments. * Maintain systems and patches updated to N-1 (requires client approval). * Populate the knowledge base used by other analysts. * Ensure necessary client documentation for operations is maintained and kept up to date. * Work in compliance with ITIL best practices. * Monitor area performance indicators and metrics. **Requirements and Qualifications** ------------------------------ * Intermediate English for reading. * Microsoft Office Suite. * Knowledge of IT infrastructure. * Problem and risk analysis techniques. * Fundamentals of Operating Systems. * Basic computer science concepts. * ITIL methodology knowledge. * Knowledge of performance analysis, tuning, and improvement suggestions. * Knowledge of performance analysis processes. * Knowledge of TCP/IP protocol. **Additional Information** -------------------------- **What we offer you?** * Meal or Food Allowance; * Medical and Dental Assistance; * Pharmacy Program (discounts on medication purchases); * Life Insurance; * TIVIT Club (discounts and partnerships with top stores); * PAC — Career Acceleration Program; * Certification Reimbursement; * MOBIFLIX – Our corporate academy offers both in-person and online courses aligned with the latest trends in the technology market; * Online payroll-deductible loan platform — TIVIT helps you achieve personal goals such as home/apartment renovations, financing studies, or debt settlement, according to company policies and regulations; We believe the present is plural and inclusion drives transformation; therefore, all individuals are welcome to apply to our positions, helping us foster an inclusive, respectful, fair, and equitable workplace. Ready to take on this challenge with us? \#vemserTIVIT Minimum Education Level: Technical Course