Commercial Assistant (Post-Consultation)

Description

**Job Opening: Commercial Assistant (Post-Consultation)** **Purpose of the Role:** To offer post-consultation examinations within the unit, facilitating the scheduling process while consistently focusing on optimizing the patient experience. **Key Responsibilities:** Proactively, consultatively, and empathetically engage patients within the unit Facilitate and complete scheduling of examinations and appointments on-site Maximize post-consultation scheduling by supporting patients in decision-making Clarify questions regarding examinations, preparation requirements, timelines, and next steps Identify potential dissatisfaction points during the patient journey and take immediate, solution-oriented action to improve the experience during service delivery Guide and encourage patients to respond to the satisfaction survey (NPS) via WhatsApp Introduce and promote the discount club, highlighting its benefits and cost-saving opportunities for patients Contribute to continuous improvement of patient experience and satisfaction metrics (NPS) **Expected Profile:** Commercial mindset with a consultative approach Clear, empathetic, and proactive communication skills Sense of urgency and solution-oriented focus Strong argumentation and active listening abilities Goal-driven, results-oriented, and patient-experience-focused **We Offer:** * Salary: R$1.670,00 + R$100,00 cash handling allowance * Meal Voucher * Transportation Voucher * Health Assistance * Education Assistance * Life Insurance * Gympass (Wellhub) * Commission based on performance goals * Opportunities for professional growth and development. Compensation: R$1.670,00 – R$1.770,00 per month Benefits: * Medical assistance * Education assistance * Life insurance * Meal voucher * Transportation voucher Selection Question(s): * Experience in customer service? * Which neighborhood do you reside in? * Availability to work from 11:00 AM to 8:00 PM, including weekends? Rotating schedule (6 days on, 1 day off) Work Location: On-site