Occupational Services Operations Coordinator

Description

Job Summary: The Operations Coordinator ensures excellence in the delivery of occupational health and safety (OHS) services, serving as the bridge between company strategy and daily execution, with a focus on processes, results, and customers. Key Highlights: 1. Lead, guide, and develop a team of employees 2. Structure operational routines and standardize procedures 3. Monitor performance indicators and propose improvements **Description:** ---------------- **JOB MISSION** The Operations Coordinator exists to ensure that MVE Group’s service delivery occurs with excellence, consistency, and adherence to technical standards required by the Occupational Health and Safety market. This professional serves as the link between company strategy and the team’s daily execution, ensuring processes function effectively, results are monitored, and customers receive high-quality service. **RESPONSIBILITIES** * Operational team management: Lead, guide, and develop a team of 12 employees (3 contractors and 9 CLT employees), ensuring productivity, alignment, and a healthy work environment. * Implementation and monitoring of managerial processes: Structure operational routines, standardize procedures, and ensure consistent, high-quality process execution. * Indicator and results management: Track operational KPIs, consolidate data, and regularly present clear, analytically sound reports to leadership. * Operational quality: Identify, map, and eliminate recurring process errors, acting preventively and remedially to reduce rework and failures. * Customer, supplier, and partner relationship management: Serve as MVE’s primary external contact point, ensuring clear communication, prompt issue resolution, and customer retention. * Compliance and technical conformity: Ensure team deliverables comply with current regulatory norms (NRs) and legal requirements applicable to the OHS sector. * Strategic alignment: Translate leadership directives into practical actions for the team, actively contributing to business growth and sustainability. **DAILY ACTIVITIES** * Coordinate the team’s operational schedule, distributing tasks according to capacity and priority; * Monitor service delivery to customers, ensuring timeliness and quality; * Conduct periodic team meetings for alignment, feedback, and bottleneck resolution; * Monitor operational performance indicators and consolidate data for managerial reporting; * Map existing processes, identify flaws, and propose structured improvements; * Manage relationships with active customers, responding promptly to requests, questions, and demands; * Support onboarding of new employees, ensuring alignment with company routines and culture; * Control and record operational information in management systems or spreadsheets; * Act as the primary contact point for MVE’s suppliers and strategic partners; * Report operational risks, deviations, and opportunities to leadership. **EXPECTED DELIVERABLES** ***First 30 Days*** * Complete mapping of current operational processes, identifying major bottlenecks and inconsistencies; * Gain full familiarity with the active customer portfolio and services underway; * Establish relationships with all team members and understand each employee’s individual profile; * Present an initial operational diagnostic report to leadership, including observations and identified opportunities. ***First 60 Days*** * Implement a routine of alignment meetings with the team (weekly/biweekly); * Propose and begin standardizing at least three critical operational processes; * Deliver the first operational indicator report, including analysis and recommendations; * Establish customer service and communication protocols. ***First 90 Days*** * Demonstrate measurable reduction in recurring operational errors; * Ensure all departmental indicators are consistently monitored and reported; * Present a continuous improvement plan for the next six months; * Demonstrate improved customer satisfaction and enhanced team organization. **SALARY RANGE** * R$ 4\.500,00 monthly **BENEFITS** * Meal Voucher (VR) * Transportation Voucher (VT) **ADDITIONAL INFORMATION** * Work location: Rua José Alves da Costa, 525, Centro, São João de Meriti RJ (ZIP Code 25510\-410\) * Employment type: Permanent CLT contract * Working hours: Monday to Friday, from 8:00 AM to 6:00 PM * Work format: In-person **Requirements:** ----------------- **TECHNICAL REQUIREMENTS AND COMPETENCIES** ***Education*** * Bachelor’s degree required in: Occupational Safety, Occupational Medicine, Safety Engineering, Occupational Health and Safety Management Technology, or related fields. * A postgraduate degree in Human Resources Management, Operations Management, or Occupational Health and Safety will be considered a strong advantage. ***Experience*** * Minimum of 5 years’ experience in the OHS or occupational services market; * Proven experience leading teams (minimum 2 years in coordination, supervision, or management roles); * Experience serving corporate clients of varying sizes, from small to large enterprises. ***Hard Skills — Required*** * Solid knowledge of current Regulatory Norms (NRs); * Indicator management and preparation of managerial reports; * Intermediate/advanced Microsoft Office suite (Excel, PowerPoint, Word); * Ability to deliver results presentations to managers and customers. * Hard Skills — Preferred * Familiarity with project management tools (Trello, Asana, Monday or similar); * Experience with ERP systems or operational management platforms; * Knowledge of process improvement methodologies (BPM, PDCA, 5W2H); * Basic understanding of People Analytics or HR metrics-based management. **FUNDAMENTAL ATTITUDES** * Ownership mindset: Treats operations as personal responsibility, not merely delegated tasks; * Proactivity: Anticipates problems before they escalate into crises; * Discipline and consistency: Maintains process functionality even under pressure or changing contexts; * Solution orientation: Acts objectively and practically when facing challenges; * Collaborative posture: Works jointly with the team and leadership—neither centralizing nor withdrawing; * Quality focus: Rejects mediocrity as a standard; pursues continuous improvement in deliverables; * Customer accountability: Treats every customer as a top priority, regardless of contract size. **BEHAVIORAL COMPETENCIES** * Communicates clearly and assertively with both operational staff and customers or leadership; * Leads with presence and balance—exercising authority without authoritarianism and maintaining closeness without losing focus; * Consistently prioritizes tasks, even amid high demand or unexpected events; * Maintains emotional stability under pressure, avoiding transfer of tension to team members or customers; * Gives and receives feedback maturely, leveraging it as a development tool; * Adapts to change without losing direction, adjusting plans without compromising outcomes; * Builds long-term trust-based relationships with customers, partners, and colleagues; * Makes data-driven decisions, while retaining necessary human sensitivity.