Receptionist

Description

Job Summary: We are seeking a professional to serve as the company's first point of contact, responsible for delivering warm, efficient, and professional service to customers, partners, and colleagues. Key Highlights: 1. Warm and professional service to customers and partners 2. A youthful, modern, and traditional environment 3. A family-oriented culture with humanized service If you enjoy interacting with people and delivering exceptional customer service, this is the place for you! If you match this profile, we look forward to meeting you. **Responsibilities and Duties** * Your mission: to be the face of our company! You will make the first impression, ensuring warm and efficient service to customers, partners, and colleagues. * Conduct initial in-person interactions with courtesy and professionalism. * Manage and route calls through our IVR system. * Provide multichannel support (via phone, WhatsApp, and e\-mail). * Manage and route calls through our IVR system. * Fill out and monitor performance indicators using Excel. **Requirements and Qualifications** * Intermediate proficiency in Excel, PowerPoint, and Word; * Prior experience in customer-facing roles; * Strong communication skills and professional demeanor; * Active listening and assertive communication abilities to handle diverse situations; * While we emphasize delivery, you will be responsible for opening and closing the office; therefore, **punctuality** is essential. **Additional Information** **We Offer:** Fixed Compensation: R$1\.798,00 Working Hours: Monday to Friday, 8:00 AM to 5:30 PM On-site Position Flex Ticket: R$ 33.00 per business day; Transportation Benefit; SulAmérica Health and Dental Plan; TotalPass and Wellhub (via Health Plan); An additional 1.5-month salary tied to individual performance and profit-sharing; Budget for courses and access to our corporate university; Discounts at educational institutions, healthcare providers, and partner restaurants; Birthday Day Off (one paid day off during your birthday month); And an exceptionally pleasant work environment and culture. Our company has over 40 years of experience in condominium management, real estate, and property buying/selling. Leading our team are two siblings: Antonio and Antonia. Since their arrival, we have increasingly adopted a more professional approach—strengthening our structure and investing in technology to consistently deliver the best service to our customers. Yet, we never lose sight of the family-like atmosphere and humanized service we cultivate among our employees and customers—a key differentiator in our relationships! Today, we are an “experienced startup”: combining a youthful and modern environment with the tradition that has guided us for many years. We recognize the importance of the digital world while continuing to value face-to-face interaction. **Our purpose is to simplify!** If you’re interested, submit your application and come meet us!