First-Level Technical Support Analyst

Description

Job Summary: An IT professional with experience in technical support, computer networks, and Office suite applications, to work in Service Centers/Help Desk. Key Highlights: 1. Proficiency in operating systems and office automation software. 2. Experience in IT technical support (Help Desk). 3. Knowledge of computer networks and the TCP/IP protocol. * Proficiency in microcomputer operation using office automation software (Windows, MS\-Office, Internet Explorer, Chrome, Firefox, etc). * Proficiency in Windows 10 and 11 and Office suite tools. * Knowledge of wired and wireless computer networks, as well as the TCP/IP protocol. * Experience in using scripts and technical IT support procedures. Other specific and compatible technical knowledge required for the described service activities, ensuring high-quality, efficient execution in compliance with technical standards. **Education** * Bachelor's degree in Information Technology or a specialization in Information Technology, the latter requiring a minimum of 360 hours of instruction. * Six months of experience in IT Service Centers / Help Desk. Minimum Education Level: Bachelor's Degree