Collections Assistant

Description

Job Summary: Professional responsible for proactive and reactive contact with customers regarding collections, negotiation of outstanding amounts, and updating records in the system. Key Highlights: 1. Customer service or collections experience preferred 2. Strong verbal and written communication skills 3. Basic computer knowledge (Excel, CRM/ERP) Conduct proactive and reactive customer contact for collection of outstanding amounts (phone, e\-mail, WhatsApp, etc.). Negotiate payment deadlines, terms, and possible agreements. Issue and send bank slips, invoices, and duplicate financial documents. Monitor and manage the portfolio of delinquent customers. Update customer registration information and records in the system. Log customer interactions and negotiations conducted. Support the preparation of collections reports and delinquency indicators. Collaborate with Finance, Sales, and Customer Service departments. Ensure compliance with the company's collections policies. Update and monitor departmental indicators. * Desired Education and Experience: Completed high school education. Prior experience in customer service or collections. Strong verbal and written communication skills. Basic computer knowledge (Excel, CRM/ERP systems). * Preferred Qualifications: Experience in debt negotiation. Familiarity with financial systems or collections platforms. Basic understanding of financial indicators (delinquency rate, aging, etc.). Salary: R$1\.500,00 \- R$1\.600,00 per month Benefits: * Medical insurance * Dental insurance * Commercial partnerships and discounts * Meal allowance * Transportation allowance Work Location: Hybrid remote work based in Pechincha, RJ