Customer Success Analyst

Description

Job Summary: We are seeking a Customer Success Analyst to act as a consultant, transforming complex legal processes into simple and productive solutions, supporting lawyers in maximizing the value of our platform. Key Highlights: 1. Support lawyers in optimizing legal processes 2. Solve problems and drive results 3. Act as a legal technology consultant We are a legal technology company transforming how legal departments and law firms operate. With innovative solutions and a robust platform, we support our clients in automating, organizing, and strategizing their operations. We are looking for a **Customer Success Analyst** to join our Relationship team. Here, you will be responsible for helping lawyers and legal professionals extract maximum value from our platform, acting as a consultant who transforms complex processes into simple and productive solutions. If you enjoy helping people, solving problems, and driving results, this role is for you! ✨ **Key Responsibilities:** Onboarding new customers: Conduct initial training sessions focused on the user's legal workflow; Monitor system usage to proactively identify areas for improvement or difficulties; Analyze whether user questions stem from operational issues or technical needs; Report bugs or improvement suggestions in detail to the development team; Create materials or conduct meetings to introduce newly launched system features. **Behavioral Profile:** * Ability to listen to the customer and understand the real pain point behind a complaint. * Didactic Communication: Skill in explaining processes clearly to people with varying levels of technological familiarity. * Proactivity: Anticipate problems and seek solutions before the customer experiences negative impact. * Ability to manage multiple accounts and prioritize support tickets efficiently. Requirements: * Education: Bachelor’s degree completed or in progress in Marketing, Communications, Commercial Management, or related fields; * Prior experience in Customer Success or Customer Support (preferably in software companies); * Basic proficiency in productivity tools and ticket management systems; * Excellent written and verbal communication skills. **Preferred Qualifications:** * Currently pursuing or having completed a Law degree; * Familiarity with legal workflows and industry terminology; * Prior experience in LegalTech companies. Benefits ✨ VR/VA – Flash Benefits Transportation Allowance (VT) Bradesco Health Insurance Plan Amil Dental Insurance Plan Childcare Assistance Total Pass – Benefit for gyms and wellness