**Work model**: On-site **Schedule**: Tuesday to Friday from 01:00 to 06:00 and Sunday from 20:00 to 06:00 on Monday (3rd shift) **Flexibility required to work other shifts (Administrative, 1st and 2nd)** We are looking for a highly qualified and motivated **Local Support Analyst** to join our Technology team. This professional will be responsible for ensuring the continuous operation of IT infrastructure and systems, providing Level 1 technical support with a focus on excellence in customer service, environment stability, and accurate coordination with involved vendors. ### **Responsibilities** Provide proactive support to the manufacturing environment and prevent production losses; Respond to, route, and track incidents, problems, and requests, ensuring rapid resolution for users; Serve as the liaison between business areas and technical teams (EUS, Network, Infra, SAP, Cross, etc.); Deliver on-site and remote technical support, covering hardware, software, networks, and operating systems; Install, configure, and maintain Windows and Linux environments; Manage printers, workstations, and critical IT assets, applying patches and preventive maintenance; Record, document technical procedures, and create self-service guides; Propose process improvements and operational cost reductions; Conduct basic training and promote information security best practices; Route requests to vendors (Field, AMS, ITO), monitor resolutions, and enforce agreed deadlines; Keep the team informed about ticket status and agreed deadlines. ### **Mandatory Requirements** Technical or undergraduate degree in IT, Computer Science, or related fields; Experience in local technical support and on-site assistance; Knowledge of Windows and Linux environments, networks, and TCP/IP protocols; Strong communication skills, collaborative mindset, and consultative approach when interacting with users at all levels; Availability for 100% on-site work and shift flexibility; Experience in critical or industrial environments; Experience with ITSM tools (ServiceNow preferred); Analytical ability and problem-solving focus. ### **Differentiators That Will Set You Apart** ✨ Knowledge of **ServiceNow**; ✨ Experience in **industrial and mission-critical environments**; ✨ Interaction with **industrial automation**; ✨ Intermediate **English** for technical reading and collaboration with international teams.