Unit Manager - RJ

Description

Job Summary: Unit Manager responsible for delivering financial results, managing people and processes, and promoting the company's culture and values. Key Highlights: 1. Team management, including recruitment, feedback, and development 2. Focus on the unit's financial and operational results 3. Ensuring excellence in customer service and satisfaction You will serve as a Unit Manager, ensuring delivery of financial results through management of people and pre\-established processes, while promoting the company's culture and values. **RESPONSIBILITIES AND DUTIES** * Responsible for team management: recruitment and selection, feedback, scheduling (creation and management), attendance tracking, training, development, daily performance monitoring of team members, and offboarding; * Ensure your team complies with regulations, guidelines, operational procedures, and internal policies; * Conduct periodic alignment meetings with the team to communicate results and promotional initiatives; * Conduct evaluations with new customers; * Execute sales and re-sales of laser hair removal packages (in-person/online); * Monitor and deliver all financial and operational results for your unit; * Ensure the company's service standards are upheld within your unit; * Deliver excellent service: clarify inquiries, handle contract-related matters, etc.; * Monitor and act upon NPS survey results and customer feedback; * Address incidents and customer questions regarding treatment outcomes, providing assistance and clarification; * Establish partnerships and prospect new customers; * Plan and execute action plans for operational KPIs: commercial and clinical; * Ensure proper functioning of equipment and common areas, as well as maintenance of unit hygiene and cleanliness; * Handle administrative tasks for the unit: report analysis and submission, ticket creation, purchase requests, inventory management, and third-party oversight; * Monitor and maintain up-to-date documentation required by regulatory authorities; **REQUIREMENTS AND QUALIFICATIONS** · Bachelor's degree completed or in progress (preferred); · Proficiency in Microsoft Office Suite; · Prior experience managing sales teams and achieving results; · Analytical and strategic mindset; · In-person and online sales skills; · Flexible working hours. **ADDITIONAL INFORMATION** What we offer: * Fixed salary \+ bonuses based on goal achievement; * Transportation allowance; * Meal voucher; * Food allowance; * Health insurance; * Dental insurance; * Discount partnership with Zenklub – (online emotional wellness platform); * Day Off – (one day off during your birthday month); * Educational partnerships with universities and language courses. Employment type: Full-time, CLT permanent contract Compensation: starting from R$4\.500,00 per month Benefits: * Health insurance * Dental insurance * Commercial agreements and discounts * Life insurance * Food allowance * Meal voucher * Transportation allowance Selection question(s): * What is your availability regarding working hours? * What attracts you most about this position? Experience: * Team Management (Mandatory) Work location: On-site