Store Commercial Manager

Description

Job Summary: Unit Manager responsible for people and process management, ensuring financial results and promoting company culture, with emphasis on sales and customer service. Key Highlights: 1. Strategic team and performance management 2. Focus on sales and exceptional customer service 3. Opportunities for professional development and partnerships Job Description Will act as Unit Manager, ensuring delivery of financial results through management of people and pre\-established processes, while disseminating the company's culture and values. Responsibilities and Duties * Responsible for team management: recruitment and selection, feedback, scheduling (creation and oversight), time tracking, training, development, daily performance monitoring of team members, and offboarding; * Ensure team compliance with standards, guidelines, operational procedures, and internal policies; * Conduct periodic alignment meetings with the team to communicate results and promotional initiatives; * Perform evaluations for new customers; * Execute sales and re-sales of laser hair removal packages (in-person/online); * Monitor and deliver all financial and operational results of the unit; * Ensure adherence to the company's service standards within the unit; * Deliver exceptional customer service: clarify inquiries, handle contract-related matters, etc.; * Monitor and act upon NPS survey results and related customer follow-up; * Address incidents and customer inquiries regarding treatment outcomes, providing assistance and clarification; * Establish partnerships and conduct customer prospecting; * Plan and execute action plans for operational indicators: commercial and clinical; * Ensure proper functioning of equipment and common areas, as well as maintenance of unit hygiene and cleanliness; * Handle administrative tasks for the unit: report analysis and submission, helpdesk ticket creation, purchase requests, inventory management, and third-party oversight; * Monitor and maintain up-to-date documentation required by regulatory authorities. Requirements and Qualifications * Bachelor’s degree preferred (completed or in progress); * Proficiency in Microsoft Office Suite; * Prior experience managing sales teams and delivering results; * Analytical and strategic mindset; * Proficiency in in-person and online sales; * Flexible working hours. Additional Information What We Offer? * Fixed salary \+ bonuses based on goal achievement; * Transportation allowance; * Meal allowance; * Food allowance; * Health insurance; * Dental insurance; * Discount partnership with Zenklub and Orienteme – (online emotional wellness platform); * Birthday Day Off – (one day off during birthday month); * Educational partnerships with universities and language courses; * Life insurance. Employment Type: Direct Hire (CLT) Compensation: R$4\.015,00 per month Benefits: * Health insurance * Dental insurance * Food allowance * Meal allowance * Transportation allowance Work Location: On-site