Supervise all customer service processes. Lead and monitor receptionists' routines. Directly handle customer suggestions and complaints. Manage cancellation requests. Responsible for customer service performance indicators. Identify potential deficiencies in customer service operations and resolve them. Proven experience in roles related to the required functions. Job type: Full-time, Commissioned, Permanent/CLT Pay: R$2,000.00 - R$3,000.00 per month