Company Description Why work for Accor? We are much more than a global leader. Be welcome just as you are, and find a job and a brand that match your personality. We support your daily growth and learning, ensuring your work brings purpose to your life—so that, throughout your journey with us, you can continue exploring the limitless possibilities of Accor. When you join Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality. Do what you love, care for the world, dare to challenge the status quo! \#BELIMITLESS Job Description* Oversee the Housekeeping department, including organization, cleaning, and maintenance of guest rooms and public areas (social and service), guiding the team, prioritizing and assigning tasks, and resolving relevant operational issues. * Manage procurement, preservation, and inventory of uniforms and linens. * Maintain contact with suppliers—greeting them, learning about their products, evaluating offered advantages, preparing quotations, and placing orders upon supervisor approval. * Supervise laundry operations (external or internal). * Participate in the annual budget preparation jointly with the supervisor, as well as monitor Actual vs. Budget performance. * Oversee hotel decoration maintenance, including textiles, floristry, and art objects. * Control housekeeping department purchases—verifying product types, prices, quantities, etc.—and correct any discrepancies, validating with management if necessary. * Coordinate with other departments to resolve various matters related to the scope of responsibilities. * Manage the “Lost and Found” process, ensuring proper delivery to guests or final destination while adhering to prescribed storage timeframes. * Ensure achievement of targets stipulated in the management contract. * Guarantee implementation of “Self-Control” processes and procedures within the area. * Coordinate the team under responsibility—selecting, training, evaluating performance, and motivating staff. * Manage staffing—including hiring, termination, shift scheduling, rotation, hour banks, vacations, and other people management duties—as well as team sizing, and defining service time and quality standards for staff under supervision. * Perform other related duties as required by the department. Qualifications* Completed undergraduate degree * Flexible working hours * Strong communication skills Additional Information Ensure availability of clean and well-organized guest rooms, as well as orderly and clean public areas, in compliance with the brand’s quality standards.
João Silva
Indeed · HR
João Silva
Indeed · HR
