We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are experts in IT solutions and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even though we’re remote, we stay connected. We hold ceremonies to bring us closer together, share knowledge, and stay updated on company news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment—valuing and promoting plurality. Therefore, **everyone has a place here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us on this journey? **Responsibilities and Duties** **IT PROJECT MANAGER** **Your day-to-day will include**: * Managing the implementation of ITSM tools and asset management systems (Automatos); * Managing the implementation of automation and operational improvements; * Leading process audit activities across various processes implemented by the company; * Preparing reports, monitoring corrective and preventive actions to address non-conformities, and participating in improvement projects; * Monitoring business process performance, identifying and evaluating non-conformities and their impacts on processes and customers; * Analyzing and proposing necessary modifications to various IT control processes to correct or prevent issues and ensure compliance with specified requirements for these processes; * Preparing and conducting internal audits of production processes to ensure quality effectiveness across processes; * Drafting audit reports to identify conformities and non-conformities in processes; * Performing follow-up and validation of implemented corrective/preventive actions to ensure process maintenance effectiveness relative to procedures and quality requirements for these processes; * Coordinating, monitoring, and evaluating process audit results, and guiding activities related to action plan completion to ensure compliance with established procedural requirements; * Developing or reviewing documents or records related to Quality support areas; * Acting as a knowledge multiplier, providing technical support to peers; * Seeking new technologies and processes relevant to the area of expertise through participation in studies, thereby enabling the development of new technical competencies; * Reviewing whether documents have been created or revised, approving or rejecting documents in the system according to defined criteria, to ensure documents comply with the standardization defined by the Quality Management System; * Verifying whether calibration certificates meet defined criteria, to ensure certificate records comply with process and certification requirements; * Ensuring activity controls align with ISO 9001, ISO 27001, and LGPD requirements; * Requirements analysis. **Requirements and Qualifications** **Desired Qualifications:** * ITSM and asset management tools; * Microsoft Office Suite; * Techniques for reading and interpreting process mapping; * Techniques for identifying root causes of non-conformities and implementing corrective actions; * Process control based on ISO 9001, ISO 27001, and LGPD requirements; * Experience implementing ITSM tools; * CMDB management (creation, maintenance, and updating); * Managing the ITSM vendor regarding system updates and catalog line management; * Creating, maintaining, and updating catalog lines; * Defining SLAs for internal department support; * Presentation techniques; * Completed undergraduate degree. **Working Hours:** Monday to Friday, 9:00 AM to 6:00 PM (1-hour lunch break). **NOTE:** Hey! If you don’t meet all the job requirements, we still invite you to apply! We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, for grocery shopping and meals * **Medical and dental assistance**, so you and your family stay healthy * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, per current policy * **Gym membership partnership**, encouraging physical activity * **SESC partnership**, offering diverse cultural and leisure programming * **Partnerships for education**, including language learning, technology training, and online course platforms * **Payroll-deductible loans**, with attractive interest rates + financial education program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, there’s no shortage of stories to tell! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage—and learning more about us, falling in love with what we do, exploring our open positions, and joining this ever-growing team?