Reception Team Leader

Description

\*OPPORTUNITY\* \*RECEPTION TEAM LEADER \| CLINIC \| CLT \| RIO DE JANEIRO \| RJ\* Location: Tijuca; Employment Type: CLT; Work Mode: 100% In-person; Schedule: Monday to Friday – flexible hours; \*KEY RESPONSIBILITIES:\* \*Reception Team Management:\* * Train receptionists on internal procedures, appointment systems, and patient interactions; * Prepare work schedules, time-off plans, vacation coverage, and shift replacements; * Monitor team performance, provide feedback, and resolve conflicts; * Track working hours, overtime, and time banks. \*Patient Services:\* * Ensure courteous, efficient, and empathetic in-person, phone, WhatsApp, and other clinic communication channel services; * Monitor patient satisfaction; * Enforce service standards and diplomatically resolve complex situations or patient complaints. \*Administrative and Financial Routines:\* * Receive and supervise private and health insurance payments; * Monitor and organize physicians’ schedules, ensuring optimal patient flow across all clinic departments; * Organize health insurance documentation; * Supervise and verify health insurance forms, token validation, and submission to billing; * Manage and order supplies used by staff, cafeteria, and reception; * Maintain reception organization and climate control to ensure a pleasant environment for patients. \*Support for Clinic Professionals:\* * Provide direct welcome and support to physicians; Assist in ensuring compliance with ANS regulations, health surveillance requirements, and LGPD. * \*REQUIREMENTS:\* * Prior experience in clinics or laboratories in this role; * Completed high school education; * Technical courses or undergraduate degrees in Administration, Secretarial Studies, Hospital Management, or related fields are preferred; * Strong interpersonal skills and patient satisfaction orientation; * Excellent verbal and written communication skills; * Leadership profile; * Experience performing duties associated with this position; * Proficiency in Microsoft Office suite; \*WE OFFER:\* * Monthly salary: R$ 3\.100,00 * + Transportation allowance (VT) Minimum Education Level: Technical Course