Job Summary: Logistics Operations Leader to manage external logistics partner teams, ensure performance and compliance, and drive operational improvements. Key Highlights: 1. Will manage teams of logistics partners and logistics operations analysts 2. Collaborative environment close to a startup, with strong appreciation for ideas 3. Monitor performance and compliance, and resolve operational issues **DESCRIPTION** --------------- Our logistics teams are transforming how we interact with customers worldwide every day—and solving some of the biggest logistics challenges faced not only by Amazon but by the entire industry. Whether items are large or small, we find solutions to ensure we fulfill our promise to customers. The Amazon Logistics Brazil (AMZL) team is seeking a Logistics Operations Leader to join Amazon’s External Logistics Partners team. Operations will be conducted seven days per week, including holidays; therefore, working across different shifts will be part of this role. You will manage a team of external logistics partners, as well as a team of logistics operations analysts—who will also be Amazon employees—to ensure these partners’ process performance and compliance. You will work in a highly collaborative environment that feels more like a startup than a large corporation. The mindset is that no idea is a bad idea, and the best ideas are those that should be tested and experimented with. This person will be responsible for monitoring logistics partners’ performance and compliance, coordinating with internal and external teams. They will also support onboarding new logistics partners. The role requires someone highly willing to take ownership, skilled at identifying patterns and trends, and capable of examining details and analyzing data—delving deeply into root causes of operational issues and proposing solutions. Operations will be conducted seven days per week, including holidays; therefore, working across different shifts will be part of this role. Our inclusive culture empowers Amazonians to deliver the best results for our customers. We don’t just celebrate workforce diversity—we celebrate the diverse ways we work. If you need an accommodation for your interview or onboarding process, please inform your recruiter, who will connect you with our accommodations team. Key job responsibilities Manage the Logistics Operations Analyst team; Serve as the primary point of contact and performance metrics liaison for logistics partners responsible for delivery stations. Oversee logistics partners’ training and continuous improvement initiatives; Develop and monitor operational metrics with logistics partners; Analyze data from multiple sources and identify relevant trends to enable rapid, impactful business decisions; Develop practical and simple solutions to complex problems; Act as the bridge between internal and external stakeholders, aligning objectives, constraints, compliance, and information privacy; Delve deeply into root causes of operational issues. **BASIC QUALIFICATIONS** ------------------------ * Bachelor's degree or equivalent * Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays * Speak, write, and read fluently in English * Experience in employee and performance management **PREFERRED QUALIFICATIONS** ---------------------------- * Experience with performance metrics and process improvement and Lean techniques Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
João Silva
Indeed · HR
João Silva
Indeed · HR
