Job Summary: Clinic attendant focused on patient reception, empathy, and personalized support—from arrival through post-consultation—ensuring a light and efficient experience. Key Highlights: 1. Welcome and receive patients with empathy and cordiality. 2. Process authorization of medical orders and collect payments for private consultations. 3. Serve as a liaison between patients and the medical/administrative team. Leve Saúde is a Rio de Janeiro–based health plan operator founded with the **purpose of transforming how healthcare is delivered in Brazil**. We believe that caring goes far beyond offering health plans—it means building relationships, truly listening, and being present throughout each person’s journey. From the outset, we’ve invested in a closer, more welcoming, and solution-oriented model. With our own clinical teams and an integrated network, we deliver a lighter, more efficient, and patient-centered healthcare experience. **What Drives Us:** * Making healthcare more human and accessible. * Reducing bureaucracy and facilitating access to quality services. * Leveraging technology to improve healthcare experiences and outcomes. **How We Do It:** * Through our own clinics, ready to serve with warmth and efficiency. * Through a multidisciplinary team closely supporting beneficiaries’ journeys. * Through an internal team committed to innovation, quality, and purpose. We are a company in constant growth, and every team member is an essential part of this journey. Here, we believe in collaboration, open dialogue, and the power of doing things differently. **Responsibilities and Duties** Welcome patients with empathy, cordiality, and attentiveness from the moment they arrive at the clinic; Conduct initial intake, identifying needs and providing personalized support; Guide patients on procedures, appointment times, required documents, and clinic workflow; Clarify questions regarding consultations, exams, referrals, and other services; Process authorization of medical orders with health insurers (via systems such as TISS or specific platforms); Collect payments for private consultations, including issuing receipts and managing payment records; Accompany patients throughout their journey, ensuring comfort and peace of mind; After consultation, assess their experience and offer additional support if needed; Serve as a liaison between patients and the medical/administrative team, promoting clear communication; Receive and organize documents, correspondence, and exam results; Assist with administrative tasks such as completing forms, filing, and updating registration records; Maintain a clean, organized, and fully functional reception area. **Requirements and Qualifications** Completed high school education (a university degree in health, humanities, or hospitality is a plus); Excellent verbal communication and active listening skills; A welcoming, empathetic, and proactive attitude; Experience in customer service, preferably in healthcare settings; Ability to handle sensitive situations with tact and discretion. **Preferred Qualifications:** Experience in humanized patient care; Familiarity with the Tasy system; Basic knowledge of outpatient management systems; Participation in hospitality or customer experience training programs. **Additional Information** * Meal Allowance: R$42.00/day (with a nominal monthly deduction of R$1.00) * Transportation Benefit * Birthday Day Off * Health Insurance (no payroll deduction) * Dental Insurance (no payroll deduction) * Total Pass (wellness and physical activity) * Discounts with educational institutions * Leve Corporate University We are **Leve Saúde**, the healthtech operator that launched in Rio de Janeiro in September 2020, dedicated to people over 45 seeking high-quality, affordable healthcare. Our Operating Model rests on **three pillars**, reflecting our beliefs about healthcare management: * We believe **Digital Health** is an irreversible path—one already having—and increasingly will have—an extraordinary impact on healthcare management. \- We believe the combination of **Primary Healthcare** and Digital Health represents the perfect convergence of past and future. Both are fundamental ingredients for achieving the right to healthier longevity. * We believe having an **Owned Network** is a critical component of our model, enabling us to guarantee personalized, humanized, compassionate, and effective care. You’ll find our current job openings on this page. We’re rooting for you!