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Job Summary: Professional responsible for welcoming patients, guiding them on procedures and services, processing authorizations, and supporting the patient journey—ensuring a humanized experience. Key Highlights: 1. Central role in patient experience and welcoming 2. Focus on humanization and reduction of bureaucracy 3. Collaborative and innovative work environment Leve Saúde is a Rio de Janeiro-based health plan operator founded with the **purpose of transforming how healthcare is delivered in Brazil**. We believe that caring goes far beyond offering health plans—it’s about building relationships, truly listening, and being present throughout each person’s journey. From the outset, we have pursued a closer, more welcoming, and effective care model. With our own multidisciplinary teams and an integrated network, we deliver a lighter, more efficient, and patient-centered healthcare experience. **What Drives Us:** * Making healthcare more human and accessible. * Reducing bureaucracy and facilitating access to quality services. * Leveraging technology as an ally to improve healthcare experiences and outcomes. **How We Do It:** * Through our own clinics, ready to provide welcoming and efficient care. * With a multidisciplinary team closely accompanying beneficiaries’ journeys. * With an internal team committed to innovation, quality, and purpose. We are a company in constant growth, and every employee is an essential part of this journey. Here, we believe in collaboration, open dialogue, and the power of doing things differently. **Responsibilities and Duties** * Welcome patients empathetically, courteously, and attentively from the moment they arrive at the clinic; * Conduct initial intake, identifying needs and providing personalized support; * Guide patients on procedures, schedules, required documents, and clinic workflow; * Clarify questions regarding appointments, exams, referrals, and other services; * Process authorization forms with health insurers (via systems such as TISS or specific platforms); * Handle private-pay patient visits—including issuing receipts and managing payments; * Support patients throughout their journey, ensuring comfort and peace of mind; * After consultations, assess the patient’s experience and offer additional support if needed; * Serve as a liaison between patients and medical/administrative teams, promoting clear communication; * Receive, organize, and file documents, correspondence, and test results; * Assist with administrative tasks such as form completion, archiving, and updating records; * Maintain a clean, organized, and functional reception area. **Requirements and Qualifications** * Completed high school education; * Excellent verbal communication and active listening skills; * Welcoming, empathetic, and proactive attitude; * Experience in public-facing roles, preferably within healthcare settings; * Ability to handle sensitive situations with tact and discretion. **Preferred Qualifications:** * Experience with humanized patient care; * Familiarity with the Tasy system; * Bachelor’s degree in health, humanities, or hospitality fields is a plus; * Basic knowledge of outpatient management systems; * Participation in hospitality or customer experience training programs. **Additional Information** * Meal Voucher: BRL 42.00/day (with a nominal monthly deduction of BRL 1.00); * Transportation Voucher; * Birthday Day Off; * Health Insurance (no payroll deduction); * Dental Insurance (no payroll deduction); * Total Pass (wellness and physical activity); * Discounts with educational institutions; * Leve Corporate University. We are **Leve Saúde**, the healthtech operator that launched in Rio de Janeiro in September 2020—focused on individuals aged 45 and older seeking quality healthcare at affordable prices. Our Operating Model rests on **three pillars**, reflecting our core beliefs about healthcare management: * We believe **Digital Health** is an irreversible path—one already having—and increasingly will have—an extraordinary impact on healthcare management. \- We believe the combination of **Primary Healthcare** and Digital Health represents the perfect convergence of past and future. Both are fundamental ingredients in achieving the right to healthier longevity. * We believe owning a **Proprietary Network** is the critical ingredient complementing our model, enabling us to guarantee personalized, humanized, compassionate, and effective care. You’ll find available opportunities on our careers page. We’re rooting for you!
