Here our purpose is "To take care of those who trust us" **Responsibilities and assignments*** Monitor the frequency of request fulfillment through service one tabulations * Monitor special requests for the day * Monitor Guest Satisfaction Program * Consult information via CM system * Coordinate, through the log book, all pending issues and/or requests for that shift for follow-up and completion. * Coordinate the budget for projected revenues and expenses, maximizing profits for the lodging department. * Master room service controls and procedures * Prepare shift rotation schedules, vacation schedules, and time management. * Send service orders to departments * Write apology letters to guests who experienced inconveniences during their stay * Handle guest preferences for the Frequent Guest Program * Maintain a list of all VIP guests * Manage any incident requiring higher-level decision-making * Recommend services from Tour Operators * Maintain guest service standards ensuring 110% satisfaction. * Monitor service order fulfillment with respective departments * Perform internal and external telephone attendance * Conduct operational on-call duties according to schedule predefined by Management * Conduct daily meetings with the team * Make welcome calls to apartments at check\-in * Receive guests, condominium owners, and clients in a courteous manner * Record occupancy in the log book * Resolve administrative/financial pending issues within the area. * Supervise, organize, train, and guide activities of all personnel involved in the area, maximizing results. **Requirements and qualifications*** Completed Higher Education * Advanced English * Experience in the role **Additional information*** Salary R$4117.00 * Meal allowance/food allowance BRL 28.00 per worked day * Bonuses * Medical plan * Dental plan * Life insurance including funeral assistance * Transportation allowance or fuel voucher * Sesc * Wellhub (formerly gympass) * Pharmacy subsidy * Language course discounts * Discounts on undergraduate and postgraduate programs * Discount on PET health plan We are a **hospitality services and solutions provider** for over 170 developments spread from north to south of Brazil, taking care of those who trust us through **unique experiences**, always in a **responsible** way towards the environment, our team, and the communities we are part of. **Together with you** and a diverse and inclusive team, where everyone feels welcomed and comfortable being their true selves, we aim to become Brazil's best hospitality operator—where guests, investors, partners, and talents want to be. **Shall we go forward together? Check out our job openings. :)** ##### ***Remember:*** ***our selection processes are completely free and conducted exclusively through the official website*** ***vagasahi.gupy.io******. We do not request payment of fees or enrollment in courses.***