Operational Manager

Description

Job Summary: Support hotel operations, ensuring service quality, team integration, and excellence in guest service, in accordance with Vila Galé standards. Key Highlights: 1. Integration into a dynamic company that values its employees 2. Focus on employee growth and development 3. A positive, diverse, and inclusive environment Vila Galé Angra Hotel seeks to hire an Operational Manager. Vila Galé is the second-largest Portuguese hotel group and the largest resort chain in Brazil, experiencing strong expansion with 52 hotels: 34 in Portugal, 13 in Brazil, 4 in CUBA, and 1 in Spain. We believe in growing and developing our employees and teams through innovation, loyalty, ambition, accessibility, freedom, and efficiency. We guarantee service quality by valuing our employees—always with a smile and dedication—being ALWAYS CLOSE TO YOU! **FUNCTION MISSION:** Support hotel operations, ensuring service quality, team integration, and excellence in guest service, in accordance with Vila Galé standards. **YOUR PROFILE:** Completed Technical or Higher Education in Hospitality, Administration, Management, Marketing, or related fields. Intermediate and/or advanced knowledge of computer applications and hotel systems and/or software from an end-user perspective. Fluency in a second language (preferably English or Spanish). Prior experience in this role aligned with the hotel’s profile or in departmental management such as F&B or Front Office is desirable. International experience and operational roles are considered advantageous. **MAIN RESPONSIBILITIES:** Directly support the management of all operational and administrative departments (where applicable). Supervise and directly support the Quality Department in its initiatives and represent management in certification processes when required. Directly support the Human Resources Department in designing and implementing activities focused on employee motivation and development. Participate in promotional, marketing, and human resources initiatives. Act as substitute for the General Manager when necessary. Propose operational improvements to the General Management. **WHAT WE OFFER:** In addition to joining a dynamic company committed to social and environmental causes and valuing its employees, you will enjoy: Competitive salary and allowances commensurate with the position; Comprehensive health insurance; Internal training academy (e-learning, in-person, and intensive programs); Internal mobility programs (national and international); Internal initiatives and programs, including cross-training, mentoring, development labs, and more; Access to partner discount catalog; Discounts on products and services, extendable to family members; Complimentary stays; Internal motivational, training, and festive celebration events; Christmas and birthday gifts; Baby Kit for new parents; Uniform laundry service; Integration into a positive, diverse, and inclusive environment; Social and environmental responsibility policies. All our job openings are open to people with disabilities and are free from any form of discrimination. We value diversity and inclusion within our team! * The benefits and programs mentioned are subject to internal contracts and/or regulations available for consultation.