Job Summary: We are seeking a professional to organize the patient flow, interact with patients and staff, and manage the reception and team with a focus on excellence and patient experience. Key Highlights: 1. Focus on people and efficient management 2. Transforming relationships in healthcare 3. Making a difference in an expanding healthcare group We are a Group composed of brands with over 45 years of experience in healthcare, present in the states of Rio de Janeiro, São Paulo, Minas Gerais, Espírito Santo, Paraná, and Ceará, conducting over 456,000 consultations annually and caring for more than 100,000 patients. Our identity was built by balancing a focus on people with efficient management; therefore, we value professionals who are curious, welcoming, possess human warmth, convey trust, yet are also efficient, agile, assertive, results-oriented, and process-driven. We are driven by the purpose of creating an active, pain-free Brazil, transforming relationships in healthcare, and offering an ecosystem of excellence to patients with musculoskeletal conditions and assisted therapy. We are undergoing transformation and seek professionals who wish to be part of our story. To work with us, you must recognize yourself in our values: FOCUS ON PEOPLE ### **Our Values** **People are our DNA:** We act fairly in our relationships with patients, colleagues, partners, and service providers. We encourage dreams and value individuals based on their competencies. **We simplify to do things well:** We anticipate problems and strive to carry out activities as efficiently as possible, acting immediately and in coordination, with a focus on solutions. **We want more:** We relentlessly pursue evolution, value feedback, and are committed to always delivering the best experience. **We empower people:** We proactively solve problems and seek opportunities, take responsibility for tasks performed without transferring it to others. If you want to make a difference, you've found the right place! Come write history with us! \#**WeAreVitus** \#**ForALifeWithoutPain** **Responsibilities and Duties** * Organize patient flow; * Assist patients navigating the clinic; * Interact with patients whenever necessary; * Monitor NPS and propose improvement actions based on patient evaluations; * Direct the team in executing their activities, focusing on service quality and patient experience; * Monitor authorization requests, contacting involved parties to optimize approval when necessary; * Monitor, evaluate, and propose improvements to the patient care process; * Perform operational management of the reception area; * Support patient care activities when necessary; * Register medication prescriptions; * Open and close the clinic when necessary; * Mediate conflicts between patients or staff; * Interact with clinical professionals, focusing on patient experience; * Monitor medical appointment wait times and propose process improvements; * Interact with physicians, providing necessary support in organizing patient care; * Monitor and direct submission of prescriptions to pre-billing and billing; * Ensure the department remains organized and clean; * Support the team whenever necessary; * Manage the team (handle timekeeping, schedule shifts, request and process vacations, handle terminations and warnings, etc.); * Open positions and conduct technical interviews to build the team; * Request and implement staff terminations; * Follow company policies regarding people management and related processes; * Develop the team through feedback, training, and alignment meetings; * Conduct team performance evaluations; * Implement initiatives focused on improving organizational climate and team engagement; * Support unit management when necessary; **Requirements and Qualifications** **Mandatory Requirements:** * Completed high school education; * Strong verbal fluency; * Proficiency in Microsoft Office Suite; * Experience managing teams; * Knowledge of billing and authorization prescription processes; * Experience in clinics, hospitals, or clinical laboratories. **Desirable Requirements:** * Experience managing patient services in healthcare; * Familiarity with Tasy software; * Currently pursuing higher education. **Additional Information** **Location**: Botafogo\- RJ **Working Hours**: 44 hours/week \- Monday, Tuesday, and Thursday from 07:00 to 16:00, Wednesday and Friday from 13:00 to 22:00, and biweekly Saturdays from 08:00 to 15:00 **Benefits:** Health insurance, Dental insurance, Meal/food allowance, Total Pass. The Vitus Group was founded in 2019 with the goal of expanding our approach to caring for and valuing our patients’ health, driven by the purpose of creating**an active, pain-free Brazil.** We comprise brands with over 45 years of experience in healthcare. Currently, we operate in Rio de Janeiro and São Paulo, conducting over 120,000 consultations annually and caring for more than 40,000 patients. Our ecosystem comprises multiple brands distributed across three business units: Orthopedics, Assisted Therapy, and Digital Rehabilitation. Our infrastructure is designed to provide our patients with: consultations delivered by an excellent clinical team; state-of-the-art diagnostic exams; pharmacological treatments; internationally certified assisted therapy; and in-person and digital rehabilitation. **Now that we’ve introduced WHAT we do, let’s talk about HOW we do it.** We are driven by the purpose of creating an active, pain-free Brazil, transforming relationships in healthcare, and offering an ecosystem of excellence in musculoskeletal treatment. Our identity was built by balancing a focus on people with efficient management; therefore, we value professionals who are curious, welcoming, possess human warmth, convey trust, yet are also efficient, agile, assertive, results-oriented, and process-driven. To identify with us, you must recognize yourself in our values: We are a company undergoing transformation and seek professionals who wish to be part of the story of this company, a reference in treating patients with musculoskeletal diseases and assisted therapy. **\#WeAreVitus** **\#ForALifeWithoutPain**
João Silva
Indeed · HR
João Silva
Indeed · HR
