User Support

Description

Job Summary: We are seeking a communicative, empathetic, and proactive professional to provide user support, investigate incidents, and collaborate with teams. Key Highlights: 1. Dynamic environment with opportunities for professional development. 2. Teamwork and focus on resolving user issues. 3. Culture oriented toward performance and results. **Who We Are?** Incentive.me is a sales force engagement technology platform that enables companies to reach a new level in Incentive Management. We connect enterprises with sales representatives across the entire chain — all the way to retail endpoints — creating effective incentive campaigns that transform behaviors and increase sales. Our goal is to foster a culture oriented toward performance and results. **Who We Are Looking For?** We seek a communicative, empathetic, and determined individual eager to learn and ready to tackle daily challenges in user support. The ideal candidate: * Is driven to grow: constantly seeks improvement, absorbs new knowledge, and adapts to diverse scenarios. * Is resilient: handles pressure well, maintaining composure and courtesy even in challenging situations. * Is proactive: does not wait for ready-made answers — investigates, questions, and pursues creative solutions to problems. * Pays attention to detail: ensures clarity in communication and accuracy in information recording. * Works well in teams: collaborates with other departments to resolve complex requests, always focusing on the user. **Responsibilities:** * Communicate with users via e\-mail and instant messaging tools in a courteous and clear manner * Triage user requests, understand the nature of the incident, and ensure receipt of minimum required information for investigation * Investigate incidents reported by users, identify root causes, and implement necessary corrections * Coordinate with peer departments to address cases exceeding the scope of user support * Document aligned procedures for future reference **Requirements:** * Experience in customer support; * Basic Excel proficiency; * Strong writing and grammar skills; * Familiarity with the Infobip platform or equivalent is desirable **What We Offer?** * Competitive salary. * Additional benefits: health insurance, meal allowance, transportation allowance, and remote work support. * Dynamic work environment with opportunities for professional development. **Join Us and Be Part of the Future of Incentives!**