HOUSEKEEPER

Description

Job Summary: The professional will be responsible for cleaning and tidying guest rooms and common areas, ensuring organization and guest satisfaction, with a focus on impeccable service. Key Highlights: 1. World Leader in Enhanced Hospitality 2. Focus on People, Connections, and Passion for Service 3. Creating New Emotions for Guests **Company Description** We are Accor. We are the world leaders in Enhanced Hospitality. We are more than 230\.000 hospitality specialists putting people at the heart of what we do, creating new connections and emotions for our guests, nurturing a true passion for service and achievements beyond limits. Everything we do comes from the heart, which is why we excel in the art of welcoming, connecting, and serving. We are much more than accommodation and hotels. Our promise is to exceed all expectations, promoting inclusion, care, and impeccable service. We stay attuned to the world and to what people seek. **Job Description*** Tidy guest rooms during their stay and after check-out, cleaning all areas, changing linens, and replenishing necessary supplies (amenities). * Organize the cleaning cart, arranging all materials, equipment, tools, and other items required for room cleaning and tidying (linens, cleaning products, amenities, vacuum cleaner, broom, etc.). * Perform check\-lists for maintenance items, minibar, and stationery, and report any irregularities or replenishment needs to the supervisor. * Maintain cleanliness and tidiness of all vacant rooms. * Ensure cleanliness of corridors and elevator lobbies. * Perform check\-lists and replenish minibar items as needed. * Identify objects left behind/forgotten in rooms and deliver them to the immediate supervisor. * Collect guest laundry for external laundry services. * Keep the floor service pantry clean and organized. * Place used linens in appropriate bags for delivery to the laundry, and report any damage/defects in linens to the immediate supervisor. * Record general information regarding room occupancy (number of guests per room/UH status, tidying status, etc.), following established procedures. * Apply the area’s “Self-Control” processes and procedures; * Maintain equipment and materials under one’s responsibility. * Safeguard the floor key, following established criteria and procedures. * Perform other related duties as required by the department. **Qualifications** Creativity Problem Solving Contribution to Results Flexibility Passion for Service Commitment Dynamism Teamwork Organization Communication