Do you enjoy helping people, solving problems, and communicating effectively? Then this position might be for you! We are looking for a **Technical Support Analyst** to assist our customers by providing support, guidance, and training on our systems and services. Key responsibilities: * Provide customer support via phone, WhatsApp, email, or ticketing system * Deliver technical support, clarifying doubts and assisting in problem resolution * Guide customers on the correct use of the system * Conduct training sessions (online or in-person) for customers and users * Log interactions and solutions in an organized manner * Identify customer needs and relay improvement suggestions to the internal team * Ensure humane, clear, and efficient service What we expect from you: * Strong verbal and written communication skills * Enjoy interacting with people and helping solve problems * Organized and responsible * Comfortable working with technology and systems * Proactive and collaborative mindset * Prior experience in customer service or technical support is desirable Advantages: * Experience with systems/software * Knowledge of technical support or customer service * Ability to conduct training sessions and provide clear explanations Job type: Full-time CLT Compensation: R$2.526,00 – R$3.031,00 per month Benefits: * Health insurance * Dental insurance * Profit-sharing program * Life insurance * Food allowance * Meal voucher * Transportation allowance