Description: Mandatory: * Currently enrolled in or having incomplete undergraduate studies in Information Technology fields, such as Technology, Computer Science, Computer Networks, IT Management, or related disciplines; * Completed technical course in Network Maintenance and/or Hardware; * Knowledge of TCP/IP protocols, wired and Wi-Fi networks, Windows Server, Windows 10/11, structured cabling, and hardware. Desirable: * Proactivity; * Strong interpersonal communication and empathy; * Responsibility; * Organization; * Respect for diversity; * Prior experience in this role; * Providing remote and in-person support to students and staff; * Configuring networks in Windows environments; * Deploying VMs and VHDs; * Installing various software applications; * Assembling and maintaining computers; * Managing IT asset inventory; * Maintaining and updating documentation; * Supporting audio and video equipment in laboratories; * Preparing and configuring courses in institutional laboratories; * Responding to service desk tickets. 251209020314436548