SENIOR IT ANALYST

Description

Job Summary: We are seeking a Senior IT Analyst to bridge business areas and technology vendors, playing a key role in defining solutions and evolving corporate platforms. Key Highlights: 1. Strategic involvement in defining solutions and technologies. 2. Direct collaboration to continuously improve critical systems. 3. A dynamic environment focused on challenges and innovation. Prudential is a global company with 150 years of history, operating in more than 50 countries, and has been helping mitigate the financial impact of unexpected events on thousands of Brazilian families for over 27 years. We are the largest independent life insurance provider in Brazil and have achieved an average revenue growth of 27% in the country over the past 10 years. With solid growth, global reputation, and market leadership, we are committed to delivering innovative and personalized individual and group life insurance solutions to our customers. \- DRIVEN BY PROTECTION, INSPIRED BY PEOPLE At Prudential, we offer personalized individual and group life insurance solutions to millions of Brazilians. Our purpose and accelerated growth have positioned us as the largest independent life insurance provider in the personal segment (excluding VGBL). We proudly protect over 5 million lives in Brazil. With 150 years of global operations, Prudential operates across the United States, Asia, Europe, and Latin America. Prudential Brasil is a place where you can thrive alongside a team that values collaboration. If our symbol is the rock, our strength lies in our people, their stories, and their diverse expertise. Learn more about us by clicking here. ABOUT THE POSITION: We are looking for a Senior IT Analyst with strong functional and technical vision, capable of acting as a key connector between business areas and technology vendors. This professional will play a strategic role in defining solutions, transforming user needs into accurate, scalable, and high-quality technological deliverables. In this role, you will be responsible for supporting architectural decisions, actively participating in the evolution of corporate platforms, and contributing to the success of projects executed with partner vendors. We seek someone with excellent communication skills, technical expertise to engage effectively with developers, and analytical insight to support the business with clarity and precision. If you enjoy challenges, wish to work in a dynamic environment, and want to directly contribute to the continuous improvement of critical systems, this opportunity is for you. Your day-to-day responsibilities will include: * Translating functional requirements into clear and comprehensive technical documentation. * Collaborating closely with API (Java) and Salesforce developers to propose scalable, resilient, and high-performance architectural solutions. * Discussing solution architecture with cross-functional teams (Architecture, Information Security, Data, and Infrastructure). * Monitoring vendor-developed implementations to ensure compliance with specifications and non-functional requirements. * Challenging and guiding software architectures, proposing improvements when necessary. * Participating in failure diagnostics, querying data from various databases (PostgreSQL, SQL Server, Oracle), engaging relevant teams, and leading root cause analyses. * Supporting platform evolution and proposing ongoing corrections or enhancements. * Deepening functional knowledge of systems under your responsibility to serve as a reference during internal QA and UAT phases. * Assisting users in diagnosing production failures and providing incident and problem support. * Acting as a technical leader in projects, serving as a reference for planning alongside the project manager and vendors. What You Need: * Solid experience in functional and technical analysis. * Technical background in development, especially working with Java APIs, evaluating solutions, and discussing technical details with developers. * Knowledge of software architecture best practices (scalability, resilience, performance, observability, security). * Familiarity with the software development lifecycle and associated processes. * Experience with work management tools (e.g., Jira). * Experience in projects involving multiple vendors and internal departments. * Hands-on troubleshooting, incident analysis, and root cause identification. * Fluent English for conversation (participating in meetings, presentations, and technical alignment sessions). * Strong communication skills with both technical and business teams. * Critical, organized, and solution-oriented mindset. * Proactivity and ownership mentality. * Systemic vision and negotiation skills. * Ability to collaborate effectively with multiple stakeholders. We’re Looking for Someone With Experience in...* Demonstrated knowledge of the Salesforce platform. * Proficiency in integration practices and standards (REST APIs, messaging, microservices). * Experience with Agile methodologies (Scrum/Kanban). * Knowledge of UML, BPMN, and best practices in technical documentation. You’ll enjoy flexibility with our hybrid work model (3 days in-office, 2 remote). This position is based in Rio de Janeiro. AT PRUDENTIAL, YOU CAN COUNT ON:* Medical and dental assistance * Meal and food vouchers * Group Life Insurance (Prudential) * Profit-sharing program * Private pension plan with 100% employer contribution * Daycare or babysitter allowance * Employee stock purchase program * Funeral assistance, including spouse, children, parents, and in-laws * Development platform WE ALSO CARE ABOUT YOUR WELL-BEING: The “Viver Bem” (Live Well) program is Prudential’s flagship health and well-being initiative, covering physical, mental, and financial dimensions. Our goal is to promote self-care and holistic health and well-being for our employees. Key services include:* Flexible working hours * Extended maternity and paternity leave * Fully and Wellhub: Platforms designed to support your complete well-being—encouraging physical activity, mental health care, and financial wellness. * Financial incentives for physical activity practices * “Espaço Viver Bem” (Live Well Space): An environment designed to promote health and well-being * Birthday day off * Recognition program for tenure * “Viver Bem+”: Free access to medical consultations, nutritionists, sports coaches, prenatal care, and psychological counseling. * On-site vaccination campaigns * Employee and dependent support program offering financial, legal, and psychological counseling Want to learn more about Prudential Brasil? Visit: www.prudential.com.br