Job Summary: We are seeking an empathetic, sensitive professional with excellent communication skills to interact with patients and their families in a dynamic hospital environment, ensuring organization, time management, and problem-solving. Key Highlights: 1. Transforming healthcare through innovation 2. Exceptional patient care 3. Interdepartmental collaboration At Smart Hospital, we believe diversity makes us stronger. Our opportunities are open to all talents, with full focus on inclusion of persons with disabilities (PCD) and individuals rehabilitated by the INSS. **Who Are We?** * Smart Hospital: Transforming healthcare through innovation. We are leaders in the construction, renovation, and operation of hospital infrastructure, pioneers in modernizing hospitals through public-private partnerships. In partnership with the Souza Aguiar Municipal Hospital Complex—the largest emergency hospital in Latin America—we are redefining healthcare service standards. **What We Seek?** We seek a professional capable of demonstrating empathy and sensitivity when interacting with patients and their families in delicate situations, as well as possessing excellent communication skills to convey information clearly and effectively. Organization, time management, and problem-solving ability are essential to cope with the fast-paced and unpredictable hospital environment. **Day-to-Day Responsibilities:** * **Patient Interaction:** Greet patients, visitors, and vendors courteously and professionally. Direct patients to appropriate hospital areas such as waiting rooms, medical offices, or specific departments. * **Patient Registration:** Collect demographic and medical history information from patients for entry into the hospital system. Ensure accuracy and confidentiality of information. * **Scheduling Appointments and Procedures:** Schedule medical consultations, diagnostic tests, and surgical procedures as needed. Coordinate available time slots with physician and equipment availability. * **Queue Management:** Monitor and manage patient flow at the reception desk, ensuring reasonable wait times and efficient service delivery. * **Telephone Handling:** Answer incoming calls, route them to appropriate departments, and provide basic information to callers as required. * **Administrative Support:** Assist with administrative tasks such as form completion and record maintenance. * **Customer Service:** Deliver exceptional customer service, addressing inquiries, complaints, and concerns from patients and visitors courteously and effectively. * **Interdepartmental Collaboration:** Work closely with other hospital departments—including nursing, administration, and finance—to ensure effective communication and an integrated patient experience. **Work Location:** Souza Aguiar Municipal Hospital Complex | Address: Praça da República, 111, Centro, Rio de Janeiro **Schedule:** **On-call Shift 12x36 (Night Shift — 7:00 PM to 7:00 AM)** Requirements: **What We Need From You:** * Completed high school education. * Excellent communication skills * Empathy and sensitivity * Organization and time management * Problem-solving ability * Discretion and confidentiality * Ability to remain calm and professional under high-pressure situations and when dealing with demanding or upset patients and visitors. Benefits **Benefits** **Mobility**: Swile card with VT (mobility combo) so you can choose the best way to get to work. **Meals**: VA/VR (R$ 25.00/day) with the flexibility of a credit card, allowing you to choose where and how to eat. **Healthcare**: Health insurance, Vittude mental health program, dental plan, and Totalpass to support your physical and mental well-being. **Finance**: Special payroll discounts. **Birthday Day Off:** A dedicated day off to celebrate your birthday. **SESC Partnership:** Provides access to various leisure and cultural activities, promoting quality of life for you and your family. **Life Insurance:** Ensures financial security for your family in case of unforeseen events, providing peace of mind and protection.
João Silva
Indeed · HR
João Silva
Indeed · HR
