LEVEL 1 SUPPORT CONSULTANT -

Description

Job Summary: A Level 1 Support Consultant provides customer service and technical support to ensure client satisfaction and loyalty, and proactively identifies faults to drive continuous improvement. Key Highlights: 1. Provide customer service and technical support. 2. Diagnose and resolve technical issues related to products and services. 3. Guide customers on the use of products and their features. The Level 1 Support Consultant is responsible for delivering customer service, resolving technical issues, guiding customers on product and service usage, and ensuring customer satisfaction and loyalty. This professional proactively identifies potential failures and seeks efficient solutions, contributing to the continuous improvement of support processes. * Provide customer service via phone, email, or chat, identifying customer needs and delivering appropriate technical support. * Diagnose and resolve technical issues related to the company's products and services. * Guide customers on the proper use of products, features, and possible solutions for common questions. * Record and document all support interactions, maintaining an accurate history of customer communications. * Participate in training and development programs to stay updated on company products and processes. **Requirements:** Bachelor's degree (completed or in progress) in Technology; * Minimum 3 years of experience as a Technical or Support Analyst; * Experience providing end-user support, including remote and on-site assistance for notebooks, desktops, and smartphones; * Knowledge of current collaborative work technologies and cloud computing; * Strong verbal and written communication skills. **Basic Knowledge:** * Customer service and preventive maintenance routines; * Hardware assembly and maintenance; * Installation, configuration, and support for operating systems and office automation suites; * Configuration of local networks, Wi-Fi, and internet connections; Salary: R$ 2\.607,38\. Meal Voucher: R$ 35.00 per working day. Food Allowance: R$ 191.53 per month. Transportation Voucher. Medical Plan (co-payment – Amil Next). Dental Plan (no co-payment). Wellhub (formerly Gympass). Group Life Insurance. SESC Membership. Working Hours: Monday to Friday, from 9:00 AM to 6:00 PM.