Junior Analyst - Tasy - Support and Assistance

Description

Join the Pulsati team! *We develop technological solutions for healthcare companies of all sizes and segments.* *The most important ingredient at PULSATI is investment in people focused on innovation. Together, we have over 30 years of experience in the healthcare field.* *Since then, we have united our efforts toward a single purpose: achieving collective results through empathy.* *We believe that what will differentiate our company from others is the importance we place on the people who work with us. Our employees’ and service providers’ experience, skills, and expertise will determine our success in the market.* *We do this with agility, commitment, technology, design, and a qualified team capable of delivering an end-to-end, integrated solution with a single point of contact.* **Position:** ---------- Provide on-site and/or remote support to administrative users and support areas during Go Live Support reception, billing, registration, scheduling, patient care, and related departments in using the system Resolve operational questions regarding patient registration, appointments, authorizations, billing, outpatient care, and other administrative workflows Identify and correct inconsistencies in real time Monitor administrative workflows to ensure proper system usage Log and track tickets/incidents during assisted operations Support environment stabilization after go-live Escalate technical or systemic issues to responsible teams Guide users on best practices for daily hospital system usage Work directly on the “shop floor” to ensure continuity of patient care and administrative processes **Requirements:** --------------- Experience with assisted operations / Go Live support Experience with Tasy’s Support and Patient Care modules Prior participation in system go-live transitions Knowledge of hospital administrative and patient care workflows (registration, reception, scheduling, billing, outpatient care, authorizations, etc.) Experience supporting end users (shop floor / hospital) Availability to work on rotating shifts, including weekends Strong communication skills to interact effectively with administrative and operational teams