Job Summary: An experienced IT professional to provide on-site and field technical support, ensuring the proper functioning of systems and equipment across company units. Key Highlights: 1. On-site and field technical support 2. IT equipment and system maintenance 3. Teamwork and focus on internal customers Sfera Multifranquias, a retail industry reference company, is seeking an experienced IT Support Technician to join our team and perform on-site and field support, ensuring the proper functioning of IT systems and equipment across our units. **Main Responsibilities** * Provide technical support at stores and company units * Install and maintain IT equipment * Execute service orders in the field * Conduct preventive and corrective visits * Document support activities and update service tickets * Ensure system functionality for store operations **Required Technical Knowledge** * On-site and remote technical support * Maintenance of computers, printers, and peripherals * Network configuration (TCP/IP, Wi\-Fi, switches, routers) * Installation and configuration of corporate software * Structured cabling (assembly, testing, and certification) * Basic Windows administration (desktop) * Familiarity with ticket management tools * Installation and maintenance of: * IP cameras * DVR/NVR * Access control equipment **Education** * Completed high school * Technical course in: Information Technology, Informatics, Computer Networks, or related fields **Desirable Qualifications (Preferred)** * Certifications: * CompTIA A\+ * CompTIA Network\+ * Microsoft 365 Fundamentals * Retail experience (especially franchise stores) * Knowledge of automation or POS systems * Experience with monitoring tools **Operational Requirements** * 1 year of experience in the role * Availability to travel between units * Willingness to travel * Driver's license category B * Availability for occasional on-call shifts and emergency calls **Behavioral Competencies** * Proactivity * Organization and discipline * Strong communication skills * Ability to work under pressure * Focus on internal customer service * Teamwork Minimum Education Level: Technical Course Preferred Education: * Informatics, Technical Course * Information Technology, Higher Education Willingness to travel * Brand discount * Meal allowance * Transportation allowance * Total Pass
João Silva
Indeed · HR
João Silva
Indeed · HR
