IT Governance Analyst

Description

Job Summary: We are seeking an IT Governance Service Provider to support the Infrastructure team by developing policies, mapping processes, and managing IT documentation and training. Key Highlights: 1. Expertise in IT governance and process optimization. 2. Opportunity to work with blockchain technologies and digital assets. 3. Focus on continuous improvement and innovation in an international environment. The **Transfero Group** is an international company headquartered in Zug, Switzerland, at the heart of Crypto Valley. Our mission is to facilitate and promote access to and adoption of digital assets, enabling a secure transition toward a more decentralized global financial system grounded in freedom and autonomy. We provide private solutions built on blockchain technology. We believe in disrupting traditional markets and thus serve clients seeking access to this new asset class, delivering an exclusive experience for our individual and institutional clients. We seek a partner to support the **Infrastructure** team in the role of an **IT Governance** Service Provider. **Scope of Services:** * Development of IT governance policies, procedures, and guidelines aligned with industry best practices. * Technology process mapping in collaboration with respective technical teams. * Management of the IT documentation repository. * Creation of IT newsletters and information bulletins. * Management of the IT training platform. **Service Provider Requirements:** * Bachelor’s degree in Computer Science, Information Systems, Information Technology, or related fields. * Knowledge of IT governance frameworks: ITIL and COBIT. * Experience in process analysis, mapping, and improvement. * Familiarity with process mapping and modeling tools (Visio, Bizagi, Draw.io, etc.). * Knowledge of continuous improvement methodologies (Lean, Six Sigma, Kaizen, etc.). * Familiarity with data analysis tools (Excel, Power BI, Looker, etc.). * Proficiency in Google Workspace (Docs, Sheets, Slides, Sites, etc.) or MS Office (Excel, Word, PowerPoint). * Intermediate/advanced English proficiency. **Preferred Qualifications:** * ITIL certification. * Certifications in continuous improvement methodologies (e.g., Lean Six Sigma Green Belt, Black Belt, etc.). **We promote the well-being and health of our partners and, as part of the engagement, offer:** * TotalPass: A tool for your health and well-being; * Birthday Day Off: To celebrate your special day your way; * Health Insurance Plan (opt-in): After three months of engagement in the Transfero service project, we offer special conditions for enrolling in SulAmerica health and dental insurance plans. If you are interested in this partnership, please apply to join Transfero’s innovative project!