Infrastructure Assistant - IT - RJ (PwD)

Description

Job Summary: The Infrastructure Assistant will ensure the team's and stores' technological experience while supporting Zerezes' growth on a solid technology foundation. Key Highlights: 1. Ensure a simple, efficient, and frictionless technological experience for the team 2. Support the corporate team and stores with technical assistance 3. Sustain Zerezes' growth on a solid technology foundation **Zerezes was born from design, from your attentive eye toward people, and from the desire to redesign what does not work.** We believe eyeglasses are a tool for expressing our style and personality, yet we know this is not how people perceive them — they see eyeglasses as functional and unattractive items. We aim to transform how people buy and relate to their prescription eyeglasses because we believe doing so improves not only how they see themselves but also how they relate to the world. We are seeking an **Infrastructure Assistant**, whose mission is to ensure our team’s technological experience remains simple, efficient, and frictionless — supporting both the corporate team and stores while sustaining Zerezes’ growth on a solid technology foundation. **Responsibilities and Duties:** * Create and update complete SKU registrations, ensuring they remain current in Protheus (ERP) and Shopify; * Enter and register tax information and ensure accurate technical product descriptions in the system; * Register/modify pricing and non-technical data such as family, status, collection, and similar attributes; * Monitor product development processes to ensure all changes are reflected and updated in the registration; * Update e-commerce photo records for SKUs; * Serve as liaison among Product, Commercial, and Digital teams to ensure all necessary product launch information (for stores and website) is available on time; * Request product registration, activation/deactivation, and kit creation (if needed) in both Shopify and POS systems for IT. **Requirements and Qualifications:** * Prepare and configure machines (laptops/desktops) for new employees; * Conduct onboarding and offboarding processes, ensuring correct and secure access; * Manage access to corporate systems and tools; * Provide technical support to the team (in-person and remote, via TeamViewer); * Support stores and office with daily technology needs; * Assist with basic network and internet maintenance; * Manage printers and peripherals; * Handle incident tickets via GLPI; * Maintain IT asset control (equipment, inventory, etc.); * Monitor the environment using monitoring tools. **Desired Qualifications:** * Prior experience in technical support or IT infrastructure; * Strong communication skills and ability to interact effectively with diverse user profiles; * Organizational skills and autonomy to manage multiple tasks; * Knowledge of operating systems (Windows/Mac); * Basic networking knowledge; * Experience with GLPI or similar ticketing tools; **Soft Skills:** * Curious, open to learning, and interested in proposing new perspectives; * Aesthetic and refined sensibility; * Autonomy, proactivity, and leadership, with self-management capability to drive processes and independently resolve operational bottlenecks; * Collaborative mindset, able to work alongside creative and operational teams; * Strong visual and written communication skills; * Dynamic and flexible profile, capable of working at a fast pace; **Benefits** * + **Competitive Salary** aligned with market standards; + **Bradesco Health Plan (Effective)** \- No cost (Semi-private room); + **Meal/Voucher Allowance** — R$ 880.00 per month on CAJU card; + **Transportation Voucher** — As needed \- deposited onto CAJU card, with payroll deduction as required by law; + **WellHub** (formerly GymPass); + **Psicologia viva** (Mental health benefit – 02 free sessions per month); + **Conexa Saúde** (Discounts at pharmacies and for medical exams); + **Zerezes Employee Discount Program** + **On Happy** (Leisure travel discounts) + **Corporate Recognition Program** + **Professional Growth and Development Opportunities.** + **Work Model:** Hybrid + **Employment Type:** CLT + **Location:** Ipanema / Rio de Janeiro ***All our positions are inclusive of Persons with Disabilities (PwD) and all forms of diversity.*** Come discover why it literally hurts to call us an optical store!